[Kslocum]

Thank you to Justin at Boris for handling my problem. His friendly and professional demeanor just underscores what a great company Boris is. Thanks.

[Kslocum]

Hi Anne,

Thank you for your replies. I have tried contacting the sales dept. with the temporary number you provided and get caught in an endless loop of voicemail. Trying to speak with an operator just gets me disconnected. I am becoming very frustrated that I have not received the software I ordered three weeks ago and can’t get anyone to return my call or respond to my e-mail, even prior to the current outage. If no one is going to pick-up the phone or return a call, I really don’t see what the point of leaving a voicemail is.

[Kslocum]

Hi Anne,

Thank you for the update. Is their anyone in particular I can contact Monday regarding my order? I purchased the Red Assurance upgrade and only ogt the DVd and t-shirt. The software is nowhere to be found. Thanks.

[Kslocum]

Give this a try:

https://www.avid.com/onlineSupport/supportcontent.asp?contentID=7965

[Kslocum]

Thank you. I just read that on the Adobe boards as well. I’ll give it a try. I hope it’s that simple. Thanks for the prompt reply.

[Kslocum]

Thank you.