Kevin Wild
Forum Replies Created
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Hey, I asked if there was a quality difference between them.
I’m assuming not and I ordered the HD10MD3 from B&H today. 🙂 Hope it does well for us. I have not been that impressed by the LHe’s internal downconversion. I hope this is better.
Thanks!
Kevin
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Thanks, Bob.
So there is no quality difference that you know of between the two?
I guess I’ll try the 10MD3 and see if having to change the settings on the box occasionally isn’t too inconvenient. That does seem to be the drawback from this box versus the larger FS-1.
Thanks.
Kevin
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Tim, I’m sorry to see you are having problems, but I sure am glad I wasn’t the only one experiencing these issues! I know AJA’s support is usually very good, but after I spent an hour on the phone with them, sent them pictures of what I was seeing…they had agreed there was a problem. Then, zero followup with me and it was not corrected. I don’t get why more people are not seeing this. We have 3 different configs (intel, 2 G5’s) going to 3 different monitors and all 3 show this problem. It is obviously a downconvert bug.
The good news, is there is a work around. (At least it works for us.) The secret is to export your HD sequence first and then bring it back into FCP and drop it in the SD timeline. This should fix it. Then, you just play out SD 8 bit and it looks fine. This works for us also, because we usually save an HD version for archive anyways. Basically, this is bypassing the downconvert, but it doesn’t take long to export and re-import.
Hope that helps. Let me know.
Kevin
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Wow, this would be big news and a bit odd to have a 5 drive enclosure that could only handle 4 drives. FWIW, I never got a sticker or warning and I’ve purchased 5 of these over the course of the past couple years.
My final thought is if they replaced the power supply when I sent back these past 3. It sure would give me more confidence if they truly knew what the problem was and fixed it. I didn’t receive any word on a power supply change out when I received them back, though.
Thanks for posting!
Kevin
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No need to rant, Bob. If you take a breath and re-read my post, I think you’ll see that I gave little opinion other than just telling my recent experiences. That is what these forums are good for…real world, user experiences. I just told mine. (Yes, this is the AJA forum, but I didn’t start the thread.)
I did say that 2 of the 5 boxes we have, have worked great. 3 out of 5 had to go back for repair. You can form your own opinion on whether this is “acceptable” or not.
Yes, I have heard about XRaid problems. No, I’m not a green moron who thinks this is the holy grail of drives. I only stated the facts from our experiences…we have had no problems yet.
Sharing information is good. I was not starting any kind of silly debate.
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I’ve mentioned this before, but we had about 3 bad chassis’s from Sonnet this past year. We have 5 total…the first couple purchased last year have been fine. The ones we got this year ALL had to go back for repairs. 2 would just cut out on us and the disks would suddenly go offline. Then we had another with a faulty fan…nearly killed our drives before we literally smelled the heat coming out of the chassis. I wonder if there was some defects that were in a batch or something…
They now don’t sell the chasis’ separate. All of ours were purchased as empty, unpopulated. They now just sit around…we got an 10TB XRaid and MetaSAN and have LOVED it. GREAT setup.
Just my $.02. I know some people have had great experiences with these. We have with 2 of them. But in drive-land, where you need to count on things, 2 out of 5 isn’t that great a record. 🙂
Kevin
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Gary, I sent you a picture to your site email (info@…) so you can see what we’re talking about and again, what AJA has admitted is a bug. This was taken from 37″ LCD monitor. I have others that look even worse from a 42″ and 50″. It is a problem with the downconvert…
Kevin
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No, it is worse than that. And it is visible on our 20″ CRT also, though not as easily seen.
It is difficult to describe a visual problem, so I don’t think you are correctly “getting” what it is. That is why I sent a picture to AJA and the immediately said “that is not right” even for a plasma that is uprezzing.
Gary, I’d rather not keep this thread alive to only prove that this was not operator error or some ignorance on my part, so I’m done. In calling AJA, I thought I did that already. Hopefully AJA will chime in or let us know soon what the deal is. If I hear anything from them, I will post it. Thanks for trying…
Kevin
http://www.drawbridge.tv -
“this is operator error the native rez on your plasma is most likely 1280 x 768 and you are enlarging 720 x 486 content to fill it. You did not think of that as an issue?”
And yes, this is a little offensive after I have over and over explained my process and how AJA agree with me. This was not a case of “operator error.” I covered my bases by spending 1/2 a day with tech support…thanks, though.
KW
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Gary, with all due respect, if the makers of the product say it is a bug, it is a bug.