Replies – Forums – Kevin Monahan – Page 46

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Kevin Monahan
August 20, 2013 at 6:06 pm in reply to: Blank Creative Cloud App Window

Yes, I have heard of that problem before. Glad our agent was able to help you. Thanks for reporting back, Jim.

Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
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Kevin Monahan
August 19, 2013 at 9:51 pm in reply to: Audio drifting out of sync

Hi MItch,
What about the source footage? Does the source footage match the sequence settings precisely? Does any of the source video have a variable frame rate (common in iPhone H.264 files)?

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
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Kevin Monahan
August 19, 2013 at 8:36 pm in reply to: Audio drifting out of sync

Hi Mitch,
Is the media playing off a dedicated media drive?

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!
Kevin Monahan
August 19, 2013 at 8:35 pm in reply to: Nested sequences and Speedgrade

Chris,
You can flatten your multicam sequence in Premiere Pro CC, and that will help generate a clean EDL for SpeedGrade.

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!
Kevin Monahan
August 12, 2013 at 3:52 pm in reply to: Blank Creative Cloud App Window

Hi Jim,
I’ve not seen that before. Can you try logging out and logging back in?

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!
Kevin Monahan
August 9, 2013 at 5:21 pm in reply to: Premiere Pro CC Export Speed

[Luke Pearson] “I’m exporting a 1920×1080 ProRes (HQ) file to a 1920×1080 AVCI100 MXF file and a 45 minute programme is taking around one hour to export.”

Hi Luke,
If you are transcoding from one format to another, that doesn’t seem too outrageous. Can you tell us your settings in AME? Maximum Quality enabled, etc.?

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!
Kevin Monahan
August 8, 2013 at 7:29 pm in reply to: Why FxFactory?

[Oliver Peters] “NI is also working on two fronts – FCP X and Premiere Pro. Therefore many of the plug-ins work in FCP 7, FCP X, Motion, AE and PPro. “

It should be mentioned, the plug-ins are Mac only. So if you’re running PC versions of Adobe apps, the effects won’t be available. That said, I love FX Factory plug-ins, always have.

Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
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Kevin Monahan
August 8, 2013 at 4:46 pm in reply to: CC Premiere Pro software variations

Hi Jim,
Sounds like your Mac Pro has CS6 installed, not CC. You can verify by choosing Premiere Pro > About Premiere Pro.

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!
Kevin Monahan
August 1, 2013 at 3:30 pm in reply to: Adobe Muse wants separate subscription?

Glad to hear it, Jason!

Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!
Kevin Monahan
July 31, 2013 at 11:57 pm in reply to: Adobe Muse wants separate subscription?

Hi Jason,
Sorry you are experiencing difficulties with Muse. My colleague tells me that the following doc should help the problem: https://helpx.adobe.com/muse/kb/unexpected-error-occurred-i-200.html

The main thing is to delete the OOBE folder. Hope that helps.

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!

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