[Kevin Monahan]

Hi JD,
Feel free to make a feature request for that here: https://adobe.ly/feature_request

Thanks,
Kevin

Kevin Monahan
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[Kevin Monahan]

Hi Adam,
Can you please contact support? https://bit.ly/adobe-support Ask for the video queue.

Thanks,
Kevin

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[Kevin Monahan]

[Lillian Young] The deal-breaker is that projects MAY open if you hold Shift and Option for 8+ minutes. Orrr, you may have to sign out and sign back in only to have it crash. There are a ton of workarounds that don’t always work and multiple people like me online having the same issue.

Hi Lillian,
Sorry you are having trouble with Premiere Pro. First of all, you can get more help with Premiere Pro issues in the Premiere Pro forum here at Creative Cow or at the Adobe Forums (I run the Adobe forums for digital video).

Regarding the issues that you are having, it sounds like project corruption. Projects may become corrupt if you update Premiere Pro (or OS X) mid-project, or work on the same file over and over again each day without working from a backup.

1. It’s not a good idea to update your project file to a major new version of Premiere Pro while working on a project, especially if you have a complex project with dynamic links, nested sequences, imported graphics, multiple formats, media on multiple drives, etc. You should strive to remain on the same version of Premiere Pro throughout the life of your project. The most recent version (9.1) is a major version, so if you updated recently, that is why your projects might be corrupt.

2. Do not update a major version of OS X while working on your project. Wait until you are between projects.

3. Do not work on a single copy of your project for months and months without working from a copy/duplicate/backup.

As was suggested by Andrew Kimery, you can sometimes import a misbehaving (corrupt) project into a new project, which can “rewire” it into working much better.

[Lillian Young] “Premiere won’t even open on my workstation. It crashes on my laptop. I literally have to go back to my office on the weekend to make revisions on a project.”

It sounds like you have the problem of OS X corrupting the functioning of Premiere Pro by changing the Adobe folders’ permissions to RW to R (Read Only). This can happen when updating OS X from one major version to the next using certain updating methods, like via Time Machine or system migration.

This blog tells you how to fix that issue and what to do the next time you update OS X: https://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-crashing-while-working-mac-os-x-10-9-and-later/

For help with this, feel free to contact our support agents. Start a chat here: https://bit.ly/adobe-support Then, ask for the “video queue” to make very sure that you are connected with our top video troubleshooting staff. Do not let a baseline agent assist you with these issues. Insist on speaking with the video queue. They are open M-F 5AM to 7PM. If you have any trouble beyond that, contact me.

Other editors you may run into, might have similar issues. I feel it is because of the above issues. Feel free to share this info with your colleagues for a smoother experience with Premiere Pro and the other Adobe applications.

Thank you,
Kevin Monahan

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Glad you’re up and running. We have heard that some folks are having trouble seeing the update. Another thing to try is to choose Help > Updates from within the application.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi Paul,
You may need to create presets, but that’s not too difficult.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Seems like a bug with either OS X or Premiere Pro. File one with us here: https://adobe.ly/ReportBug

In my case (MBP), Built in Output switches the output devices automatically, prefs are not switched to Headphones.

In Matt’s case (iMac), it switches prefs to Headphones automatically.

In your case, you have to switch it manually. Weird.

I wonder if you have a mixer hooked up you would have more flexibility in switching your outputs.

Thanks,
Kevin

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Support Product Manager—DVA
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[Kevin Monahan]

Hello Paul,
In the CS6 era, only the 32 bit version of ProRes was available for use in Premiere Pro, which could only be installed if you had Final Cut Studio applications installed, like FCP 7, Motion 4, or Compressor 3.5.

I would expect that this is at the heart of your issue.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi Julie,
Use a regular mouse and see if normal control returns. If so, please file a bug here: https://adobe.ly/ReportBug

Thanks,
Kevin

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[Kevin Monahan]

Hello Steven,

[Steven Pine] “y writing, “…I think you’ll have to deal with the issue in an alternative way than what you’re used to.” seems to be making the problem about the user and not the software. “

Perhaps I’m just not understanding the issue you’re facing. I’m still on OS X 10.10. When I unplug my headphones, audio comes out of my MacBook Pro speakers. Plug my headphones back in, and the audio plays there. If that’s not what you’re experiencing, sorry.

You indicate that you have to change something within Premiere Pro in order to do the same. I don’t have to do that, so I assume it might be related to OS X 10.11, which is not yet supported for Premiere Pro. That’s why I suggested filing a bug.

I suggest an alternative way to deal with audio routing, however, not sure what that might be since I don’t have the issue. I have heard others complain about audio routing since the 9.0 update on Windows, but not so much on Mac. It appears to be a growing issue and one I’ll keep an eye on. Thanks for alerting me.

Sorry again if I didn’t understand your issue fully or give you the info you wanted.

[Steven Pine] “your comment about cube farms seems like another attempt at not getting straight to the point and again, somehow laying blame on the environment and not the software.”

Sorry if my opinion on cube farms was unrelated and unwarranted.

[Steven Pine] ” I would however appreciate a straight forward answer to my question and an answer as to why Adobe feels it knows best how people will use their sw, and to why they created a product that seems to not do something that every other NLE or audio program I have used does, which is, follow the output of the system one is working on.”

It appears that Matt has similar behavior to yours that I don’t experience. In “Built in Output” for Audio Hardware Preferences I can switch between my Mac speakers and Headphones at will without changing any preferences.

Please file a bug and we can hopefully get it fixed ASAP.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
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[Kevin Monahan]

Don’t update yet is still the word.

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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