AMEN John!
I love the Serious Magic stuff and still use them. The DV Rack HD program came with a sticker in the users’ manual (remember when you used to get those with the program)that said please contact Adobe for all service related issues. This was just as they were sold to Adobe.
I had a computer die and re-installed them on a new machine and needed new install codes. Adobe refused any help until I sent them a scan of the manual and threatened legal action.
The finally gave me new codes with the warning not to try it again!
Trust me Adobe, you don’t exist in my world!!!