[Jon Simms]

The only way I got it to resolve was a complete reinstall of CS6. I tried pretty much everything I could have without a reinstall, including close to 6 hours on the phone with Adobe tech support. In the end the reinstall was the only thing that worked.

I did pin point that Hear (a systemwide graphic equalizer for Mac OS X) was causing some conflict, although I now don’t recall exactly what. But I have not reinstalled Hear. I mention this just in case anyone else with this issue has Hear installed. It would be interesting to know.

[Jon Simms]

Hi Al Johnson,
Did you ever resolve this?

Having a similar issue, and after days of trouble shooting, I haven’t solved it.

J

[Jon Simms]

I am having this issue, although it involves EVERYTHING (video, audio, still images, etc.). Basically I can scrub through, as you say, but playback fails on its own. Just sits there. And SPACE will change the playback button to PLAY but not to STOP.

What hardware do you have?

[Jon Simms]

Hi Jack,
Thanks for replying.
This issue occurs in AE and PP for me.

It doesn’t matter what I have on the timeline in PP. Could just be some photos. So it is not a CODEC issue, as far as I can tell. Also occurs with audio… instance if I preview an MP3 in the Source monitor… or place an MP3 on an empty sequence timeline.

I just went through a procedure to manually enable Mercury Engine support. Didn’t make any difference, but nice to know it can be done (assuming I ever get PP 6 working.

Would you post here what your hardware set up is. Thanks.

Mine is 2010 MacBook Pro, 17″
Processor 2.66 GHz Intel Core i7
Memory 8 GB 1067 MHz DDR3
Graphics Intel HD Graphics 288 MB & NVIDIA GeForce GT 330M
OS X 10.8.2

It is the GT 330M that supports Mercury Engine via CUDA, although Premiere Pro doesn’t include the NVIDIA GeForce GT 330M in its list of support cards by default. As mentioned, I manually enabled support for it to see if it was a Mercury Playback Engine (software only) issue at fault.

I found someone else online with the same hardware and OS, with the same issue. He managed to fix it by uninstalling all video aspects of CS6, and reinstall. I’ve already been through multiple uninstalls and reinstalls, to no avail. I guess he got lucky.

[Jon Simms]

Hi Jack (and Casey Switcz),

Did either of you get this resolved?
I have exactly the same issue, and found your post (and this forum) whilst digging around for an answer.

It occurs for me with ALL playback, be that the sequence timeline or source media I am browsing (both audio and video). I can hit space and the triangular play symbol will change (to a square stop symbol) but the playback is frozen. I can scroll through the playback (two finger swipe on the trackpad or by dragging the playback position marker), and it scrolls through fine (meaning the video material is loaded, rendering into an image, and there… but won’t playback).

Pulling my hair out on this one. I intalled 6.0 and it was occurring on there. So I installed 6.02 hoping it would fix it, but same issue.

Cheers,

Jon