[Jennifer Jones]

No I don’t have a blackburst generator. (it’s a somewhat lo-fi system that is used mostly for editing web video content).

Another note, I re-started everything after the Firmware update again, and the Control Panel is no longer grey-ed out, and is in “Ref Run”.

Just tried another layoff… same problem.

[Jennifer Jones]

(I forgot to mention in the previous post that we tried another layoff after the firmware update, and still had the same problem).

[Jennifer Jones]

Hi Bob / Jeremy – Bob, we just downloaded the control panel and updated our firmware (as per suggestion of the control panel upon opening). Genlock is: “Ref in” (which, I assume is external ref) The box below in the control tab indicates Genlock is Freerun (but is is grey-ed out, and we can’t change).

In answer to your question, we do not have a black generator. In answer to Jeremy’s questions, the monitor shows no glitches, just the tape, and there are no glitches in the timeline, or in the source media (if you click on a corresponding quicktime in the Capture Scratch folder, it’s fine).

So, I guess my question is for Bob – How to change the Genlock tab that is greyed out? (or, other thoughts?)

THANK YOU AGAIN, Bob / Jeremy. I appreciate the time and thought you are giving to this…

– Jennifer

[Jennifer Jones]

Hi Bob, thank you for your response. We were originally using uncompressed 8 bit settings for our outputs, and the problems seems to be happening more often. The representative I spoke with at AJA suggested we output with the “AJA IO- NTSC US SDI A-V 8 BIT TO DV” setting, and that seemed to make it happen less often (which was worth the compression sacrifice for us, being that we were only backing up spots that only appeared online, and were never broadcast).

That being said, I am unfamiliar with the control panel (and forgive me) but, do you mean a software control panel? Or a setting on the back of the board? We just scoured the board, and didn’t find a “Control” tab, so I am assuming it is a software element. I search the computer for any AJA control panel software, and was unable to find anything – Can you please clarify?

Again, I appreciate your help tremendously. It’s refreshing to hear from someone who seems to have a grasp on what is happening!

Sincerely,
Jennifer

[Jennifer Jones]

Excellent (and, Andrew’s tutorial is great (!) – Thanks again for the suggestions – I’ll try the null object trick (another concept I’m a little new to, but it definitely makes sense…) Thanks, Jerzy / Simon. 🙂

[Jennifer Jones]

ahh… awesome! I’ll definitely try both (moving the layer a few pixels, but even better, I’ll do the animation by moving the camera instead – this makes total sense(!) (as you can tell, I’m relatively new to the “camera” layer / animation) I’ve had a very old version of AFX for a long time, and only recently upgraded to the (more sophisticated) camera CS3 version, so I guess my first instinct was to manipulate the layers, rather than the camera (!)- Thanks for the tip, Jeremy!!

[Jennifer Jones]

Yes, this makes perfect sense – I think I grasp the concept of the Camera now, thanks to you guys. Thanks again! (and, I learned a new word today: “Pickwhip”) 😉

[Jennifer Jones]

Ah, okay. This makes sense. Thanks for the response and the article… 🙂

[Jennifer Jones]

Thanks, Andrew. I actually tried that (importing it into a new project), with no luck. I would still crash if I tried to save.

(and, as far as finding someone with the older version of AE that was in my area, I had no luck, so I was resigned to make it work with the new version…)

We determined that the project would save fine if the Photoshop files (which were also created in an old version of Photoshop) were removed from the project. (However this did us little good being that we needed those files for the project) – So, I re-saved them in the current version of Photoshop, opened the project and tried to save again, still no luck.

After hours of scouring the chat boards, (and the help of a tech support person at Adobe who helped to isolate the problem), what I ended up doing was importing a folder that had all the Photoshop files I had saved in the newest version of Photoshop, and replaced each “old Photoshop” file in the individual compositions with the one I had saved in the newer version – I put the new layer on top of the old, copied the keyframes, and deleted the old layer. After all the old Phoshop files were removed from the compositions, as well as the project, it saved fine.

A very lengthy and painful fix, but it did the job.

Anyhow, thanks again for your suggestion…

[Jennifer Jones]

Thanks, all – This is very helpful… We found place that will take a look! Thanks again 🙂