Replies – Forums – Jason Maloney

Forum Replies Created

Jason Maloney
June 6, 2008 at 2:34 pm in reply to: Multibridge overheating???

Unfortunately – our vendor ProMAX went out of business last week. Who should I contact at Blackmagic Design to RMA the unit??
Jason Maloney
September 27, 2006 at 2:45 am in reply to: Premiere Pro 2.0 Viewers don’t update

We have seen this problem as well. We will try the 5.7 drivers to see if that makes a difference.
Jason Maloney
February 10, 2006 at 4:22 pm in reply to: Decklink Extreme not working with _any_ driver newer than 4.9b1

Kristian –

Thanks for your help – I am unable to e-mail to support@blackmagic-design.com or pcsupport@blackmagic-design.com… both come back as undeliverable. I have copied my e-mail below:

——————————————————————————–
From: Maloney, Jay
Sent: Thursday, February 09, 2006 6:37 PM
To: ‘support@blackmagic-design.com’
Subject: Decklink card not installing drivers…

This is in response to the post below from CreativeCow.net

The issue is the card is not being recognized by the new drivers. Running the Decklink driver install works – but the device will not install. In device manager it shows as “Other PCI Bridge Device” — In comparing this with my 2 other systems — the difference that is obvious is in the Device ID property… The other two systems show as PCI\VEN_10B5&DEV_A100&SUBSYS_A10010B5…. but this card shows as PCI\VEN_10B5&DEV_9056&SUBSYS_905610B5….

It’s serial number is: 12438

At least that’s what’s on the small sticker on the back.

Thank you for your help with this.

Jason Maloney
Advertising & Promotion Manager
Denver’s 7
Jason Maloney
February 10, 2006 at 4:19 pm in reply to: Decklink Extreme not working with _any_ driver newer than 4.9b1

Kristian –

Thanks for your help – I am unable to e-mail to support@blackmagic-design.com or pcsupport@blackmagic-design.com… both come back as undeliverable. I have copied my e-mail below:

——————————————————————————–
From: Maloney, Jay
Sent: Thursday, February 09, 2006 6:37 PM
To: ‘support@blackmagic-design.com’
Subject: Decklink card not installing drivers…

This is in response to the post below from CreativeCow.net

The issue is the card is not being recognized by the new drivers. Running the Decklink driver install works – but the device will not install. In device manager it shows as “Other PCI Bridge Device” — In comparing this with my 2 other systems — the difference that is obvious is in the Device ID property… The other two systems show as PCI\VEN_10B5&DEV_A100&SUBSYS_A10010B5…. but this card shows as PCI\VEN_10B5&DEV_9056&SUBSYS_905610B5….

It’s serial number is: 12438

At least that’s what’s on the small sticker on the back.

Thank you for your help with this.

Jason Maloney
Advertising & Promotion Manager
Denver’s 7
Jason Maloney
February 10, 2006 at 1:28 am in reply to: Decklink Extreme not working with _any_ driver newer than 4.9b1

I did receive a call back from tech support – but wasn’t at my desk. I don’t have 4.9b1 – could you e-mail that to me at jay_maloney@kmgh.com

Maybe I can get up and running for awhile.

Thanks
Jason Maloney
February 10, 2006 at 1:25 am in reply to: driver install fails

Thanks
Jason Maloney
February 9, 2006 at 4:42 pm in reply to: Decklink Extreme not working with _any_ driver newer than 4.9b1

I am having the same problem. We have 4 Decklink systems and only one is showing this problem. I’ve tried a system rebuild – but still get the “Other PCI Bridge Device” error. Perhaps there is something wrong with our cards?? This is the oldest Decklink card in our shop.