[Paulo Jan] “Send it to the client in another format… Great suggestion, except for this little detail”
I’m not saying another format….DV NTSC is a pretty standard codec that most non-linear apps will be able to work with.
I’m saying another PHYSICAL delivery — get an 8GB flash drive and send it…or a portable hard drive. Single large files on DVD’s have presented issues for me in the past.
[Paulo Jan] “we’re talking about editing formats here”
What program are they working with?
[Paulo Jan] ” if you exported it in one of the codecs that come with it by default, any machine with Quicktime installed can read it.”
This is pretty much true, what you are experiencing is out of the ordinary…so you have to track down the issue. DV-NTSC is a standard codec that every machine I’ve ever used will read…so you have an issue in your delivery method would be my guess…
-Jason