[Eric Merklein]

OMG! I feel like crawling under a rock and staying there. It is going to be a very long day indeed.

Thank you Dave for asking the obvious.

Eric

Many thanks.

[Eric Merklein]

Yeah me too on the screen capture. I use Screencastomatic Pro GREAT software – Then you can go through the slide show and hold every still as long as you need.

I do a lot of split screen with speaker

Many thanks.

[Eric Merklein]

Hi Todd. I did trash pref’s but no help at all.

Thanks for getting back to me.

Eric

Many thanks.

[Eric Merklein]

Have you checked out RAM to make sure it’s all good? I run at 32 gigs which might help.

Eric

Many thanks.

[Eric Merklein]

Thank you for the support advice David.

I agree that Adobe upped their help quality by 200%. I had a wonderful tech take over my new computer and solved everything in minutes. I still would have been trying to cope with glitches without her expertiese.

Eric

Many thanks.

[Eric Merklein]

I can’t believe I didn’t see this. Thank you Andy.

E

Many thanks.

[Eric Merklein]

Hi Peter.

I sent you a project file that is causing crashes in ripple trim mode using the COW uploading system. This project came from a freelancer who is also on 2017 v 11.

Editing was done as 3 multi camera project.

If you don’t see the file, perhaps I can e-mail it to you.

Here is a crash report from this morning when I tried to ripple trim the first clip:

Problem signature:

Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 11.1.0.222
Application Timestamp: 58ecca37
Fault Module Name: ucrtbase.DLL
Fault Module Version: 10.0.10586.788
Fault Module Timestamp: 5879ab76
Exception Code: 40000015
Exception Offset: 000000000006990f
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 36db
Additional Information 2: 36dbe73d0803abc68bb8c6b0b4ca1e62
Additional Information 3: e3c0
Additional Information 4: e3c0225f96987fc8147e8ab2a96173b9

Thanks for looking into this.

Many thanks.

[Eric Merklein]

Hello Peter.

Thank you for getting back to me so quickly. I did as suggested, but the crash still happening. Below is a copy of the problem details.

I don’t have this on a project that I created.

Thanks or your kind assistance.

E

Problem signature:

Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 11.1.0.222
Application Timestamp: 58ecca37
Fault Module Name: ucrtbase.DLL
Fault Module Version: 10.0.10586.788
Fault Module Timestamp: 5879ab76
Exception Code: 40000015
Exception Offset: 000000000006990f
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: abd0
Additional Information 2: abd0a803d5dd2abd71706fca93a9bca6
Additional Information 3: beda
Additional Information 4: bedab8cdf938f958e67104f458101a87

Many thanks.

[Eric Merklein]

Hello Peter.

Many thanks for the link Peter. Using the info on the list I easily found my way to the keyboard Project and Source monitor sections, and I easily re-entered the Shift+1 and Shift+2 commands.

My best to you

Many thanks.

[Eric Merklein]

Got it! Many thanks Alex.

Many thanks.