Ripple edit crashing on 2017

[Peter Garaway]

Hi Eric,

I haven’t seen others report this issue in Premiere 2017 but there are a few things you can try. If you’re still crashing after following these steps Please share a crash log.

1. Reset your preferences/plug-in cache

To reset preferences and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting. Release the Shift-Alt keys or Shift-Option key when the splash screen appears.

2. Delete all the contents of the “Media Cache” and “Media Cache Files” folders here:

Mac location:
/Users/[username]/Library/Application Support/Adobe/Common

Windows location:

\Users\\AppData\Roaming\Adobe\Common\

Peter Garaway
Adobe
Premiere Pro

[Eric Merklein]

Hello Peter.

Thank you for getting back to me so quickly. I did as suggested, but the crash still happening. Below is a copy of the problem details.

I don’t have this on a project that I created.

Thanks or your kind assistance.

E

Problem signature:

Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 11.1.0.222
Application Timestamp: 58ecca37
Fault Module Name: ucrtbase.DLL
Fault Module Version: 10.0.10586.788
Fault Module Timestamp: 5879ab76
Exception Code: 40000015
Exception Offset: 000000000006990f
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: abd0
Additional Information 2: abd0a803d5dd2abd71706fca93a9bca6
Additional Information 3: beda
Additional Information 4: bedab8cdf938f958e67104f458101a87

Many thanks.

[Andy Patterson]

You are not alone. I have not upgraded yet but It did that for me back with the older version all the time. It did it with Windows 7 and Windows 10. Adobe needs to rewrite the code from scratch.

Below are some video links.
11388_desktop05.24.201713.47.37.10.mp4.zip
11389_desktop05.24.201713.45.24.08.mp4.zip

[Peter Garaway]

Hi Andy and Eric,

Would you guys be willing to send me the project files that are causing the crash? I’d like to see if I can reproduce even without the media attached.

Sorry for the trouble and thanks for the report.

Peter Garaway
Adobe
Premiere Pro

[Andy Patterson]

I can send it later tonight but it has crashed with several different projects.

[Andy Patterson]

Do you have an email I should send them to?

[Peter Garaway]

Hi Andy,

You can reach me at pgaraway at adobe dot com

Thanks for sharing!

Peter Garaway
Adobe
Premiere Pro

[Eric Merklein]

Hi Peter.

I sent you a project file that is causing crashes in ripple trim mode using the COW uploading system. This project came from a freelancer who is also on 2017 v 11.

Editing was done as 3 multi camera project.

If you don’t see the file, perhaps I can e-mail it to you.

Here is a crash report from this morning when I tried to ripple trim the first clip:

Problem signature:

Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 11.1.0.222
Application Timestamp: 58ecca37
Fault Module Name: ucrtbase.DLL
Fault Module Version: 10.0.10586.788
Fault Module Timestamp: 5879ab76
Exception Code: 40000015
Exception Offset: 000000000006990f
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 36db
Additional Information 2: 36dbe73d0803abc68bb8c6b0b4ca1e62
Additional Information 3: e3c0
Additional Information 4: e3c0225f96987fc8147e8ab2a96173b9

Thanks for looking into this.

Many thanks.

[Peter Garaway]

Hey Eric,

I’m not sure how the uploading system works here. I didn’t get a notification and didn’t see anything when I looked at my account. Would you mind emailing me pgaraway at adobe dot com?

In the email, if you can include the steps you took to make the crash happen eg

1. Opened project
2. Rippled trimmed the 1st clip in the sequence by 10 frames
3. etc….

Thanks! Hopefully, I can reproduce and get this fixed soon.

Peter Garaway
Adobe
Premiere Pro

[Andy Patterson]

I will try to send it tonight.