[Edward Wu]

Hi David,

Once you make changes to the Null Object, be sure to click on the “Update Tracking” button. This is located in the Transform > Attach To Layer section. Once you click on the “Update Tracking” button, the flag pole should follow the null object correctly.

Also, just to let you know, we’ve recently released 3D Flag version 3.0.2. Please visit our web site to download the update if you haven’t done so already.

Best,
Edward

[Edward Wu]

Hi Joshua,

Thanks for the information. Do you happen to have a standard hard drive you can install the standalone application to? You may be running into an incompatibility issue dealing with Solid State Hard Drives.

Best,
Edward

[Edward Wu]

Hi Joshua,

For your hard drive, do you have two separate hard drives? If so, are you installing ProAnimator on the external hard drive? If so, try installing ProAnimator to the local hard drive and see if you are still running into the same problems.

Best,
Edward

[Edward Wu]

Hi James,

Until Apple changes the direction of Motion 5 and FInal Cut X, we do not have any plans to release newer versions of our plug-ins. If you’re interested, you may want to look into ProAnimator AE/Standalone. This works as a standalone application which you can render your animations out with an alpha channel, then import the animation into Motion/Final Cut Pro.

Best,
Edward

[Edward Wu]

Hi Holly,

In cases like this, what may be happening is that there may be multiple shapes in the same layer. When this happens, you will end up with one shape cutting out the other shape. To fix this, when importing the Illustrator file, use the setting “Dismantle Incoming Groups” and see if that helps with you are running into. Alternatively, you can go into Illustrator and be sure each shape is in its own layer.

Another possibility is that you may have strokes on your shapes in Illustrator. Be sure you are only working with Fills and are not using any Strokes within Illustrator.

Hope this helps. If you’re still running into problems, you can send the Illustrator file to me to look at. My email address is ed@zaxwerks.com

Best,
Edward

[Edward Wu]

Hi William,

Thanks for the feedback. We’ll be sure to add a section on the Batch Project Rendering for the user guide.

We’re also looking into adding a lot more video tutorials over the summer. Hopefully that will clear up any confusion and also make the learning process a lot faster.

Best,
Edward

[Edward Wu]

Hi Mark,

To do this, select the Poses you need, then go to the Object Animations window, and select Save Preset. After saving the preset, go back into the Object Animations window and select Append Preset and select the saved preset. This will basically copy and paste the selected poses to the end of your animation.

Best,
Edward

[Edward Wu]

Hi Dan,

I would recommend using the .obj format. It’s the format that usually works best for our program. Keep in mind that lighting does not get exported. So you will need to set that up in Flame.

Best,
Edward

[Edward Wu]

Hi Dan,

If you are exporting an object out of our plug-ins, we only support .zxo, .obj, .3ds, .lwo, .fac, .c4d, or .dxf file formats. Which plug-in and what version of the plug-in are you currently working with?

Best,
Edward

[Edward Wu]

Hi Holly,

If you’re working with ProAnimator version 4, be sure you are using the Hard Grouping. If you’re working with version 5 or version 6, please send the project to me at ed@zaxwerks.com and I’ll take a look at your setup.

Thanks.

Best,
Edward