Replies – Forums – Drew Pern

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Drew Pern
January 11, 2017 at 8:58 pm in reply to: Shadow Catcher — Accepts Shadows “Only – Disabled” — Can’t get rid of plane visibility

help. please.
Drew Pern
November 5, 2015 at 10:33 am in reply to: 3D Camera Tracker ERROR

Any chance you were using 4K footage in 2K comp, or similar mismatch with resolution and/or framerate? Trackers don’t like that, and usually warn you when you try but in my case it wasn’t. Eventually I tried new comp from footage to ensure everything was correct and it worked.
Drew Pern
October 13, 2014 at 5:07 am in reply to: Generating thumbnails, QT32 Server.exe causing problems

Kevin,

This confirms my suspicion. I, too, have exactly the issues you describe shooting .mov with my GH4. Being that I’m running Win8.1 fresh out of the box on my PC that has nothing other than Adobe CC 2014, Quicktime and VLC installed tells me it can’t be related to software/codec conflicts. My system is top-of-the line for a laptop: i7 4800MQ 2.7 ghz quad core, GTX 880M 8GB, 32 GB RAM, and internal SSD’s.

I’ve spent countless hours with level 1 Adobe tech support and they say they have no idea what is causing the problems. I’m no escalated to level 2 support. I’ll relay to them that it’s likely an issue with native GH4 .mov files since you and I are experiencing this together.

My guess is any fix will be far off in the future so my goal is to find a something other than AME to transcode all my files into .mp4 (maybe .mov would work as well) and going forward only shoot in .mp4.

Let me know if you’ve come upon any other solutions.

Drew