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Generating thumbnails, QT32 Server.exe causing problems
Hopefully I can get help here, as I can’t find it anywhere else.
I’m a PC Premiere user of CS5.5, typically working with .mov files from Canon DSLR cameras.
As an editor for 2 years there’s been no problem generating thumbnails or seeing clips in the source monitor, until now.
I do the editing and my shooters recently moved to a new Apple computer. Our process is typically he shoots a wedding, downloads his cards onto his computer and then puts everything on a hard drive for me to edit. I dump the footage from the drive to my PC and edit the project. This was working fine for two years as long as he also had a PC.
Now that the files go from the card to an Apple and back to a hard drive, Premiere is giving me problems with the QT32 Server function. Some thumbnails will generate, and some are just a green screen, then some don’t show up at all. It seems the QT32 is the problem as PP freezes up and won’t open up again unless I go to the task manager and force quit the Quicktime function. Then it will open up again. It seems a bit better if I don’t have the thumbnails showing in either the project window or the timeline, but eventually, the same thing happens. My Quicktime is the latest version as far as I can tell.
NOW keep in mind that when I do my own projects, dumping footage from my own cards onto my own computer, Premiere works beautifully!This has to be an issue of bringing the footage through the Apple computer. What should we do either him or me, to fix this problem short of matching platforms?
Thanks for any help or direction!
Mike -
2 Replies
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Hello Mike, I think I’m experiencing the very same problem (not because of a Mac between the card and my PC, but because of how the files come from my new lumixGH4)
I’m very curious (anxious?) to know if you have found the solution last december. (Actually I’m really in trouble concerning my project so any feedback would be great)For the first time I’m importing .mov clips from my GH4, by dragging clips from the card to the folder.
They’re supposed to be at variable bitrate (approx 100Mbps)
Media Info utility says codec ID is “avc1”
I can read them perfectly using Media Player Classic (64bits)ON AFTER EFFECTS
Some clips imported show the green symptomatic thumbnail
Sometimes such clips can be previewed or sent as a new comp but then few images may be replaced by uniform green, or mixed in a odd way (like if for 2 seconds, images of the clip were not in the right order)
Often clicking on a “green thumbnail clip” in the project panel makes AE show an error message (I forgot which one but basically it says it cannot read the file correctly), and often AE crashes or need to be closed with task manager.
When if I restart After Effects, problematic clips are not the same than before!ON PREMIERE
Some clips imported show a green symptomatic thumbnail
Usually such clip can put in the timeline and read like any other clip. Exporting the part of the timeline containing the “green thumbnails” clip works also.
Often Premiere don’t read nothing (the software do not freeze, just the “play” function), often it crashes (and Windows error message says Adobe Mediacor crashed because of Adobe QT32 Server.exe)
When if I restart Premiere, problematic clips are not the same than before.
The problematic clips have a “footage interpretation” than the others: the field order is not set (it should be set as “progressive”), if I correct it, then the thumbnail shows a picture again (in the project panel, not in the timeline). If I close and open Premiere again, some other clips become “green thumbnail” with “field order” which is not set”.
Please if you have any clue..!!!My Configuration:
Windows 7 Premium 64bits
Adobe CS5.5, Quicktime updated
16Go RAM
Nvidia Gforce 670
Intel i7 4770K
Separate drives (ssd for OS, hdd for project+footage, hdd for media cache, ssd for previews) -
Kevin,
This confirms my suspicion. I, too, have exactly the issues you describe shooting .mov with my GH4. Being that I’m running Win8.1 fresh out of the box on my PC that has nothing other than Adobe CC 2014, Quicktime and VLC installed tells me it can’t be related to software/codec conflicts. My system is top-of-the line for a laptop: i7 4800MQ 2.7 ghz quad core, GTX 880M 8GB, 32 GB RAM, and internal SSD’s.
I’ve spent countless hours with level 1 Adobe tech support and they say they have no idea what is causing the problems. I’m no escalated to level 2 support. I’ll relay to them that it’s likely an issue with native GH4 .mov files since you and I are experiencing this together.
My guess is any fix will be far off in the future so my goal is to find a something other than AME to transcode all my files into .mp4 (maybe .mov would work as well) and going forward only shoot in .mp4.
Let me know if you’ve come upon any other solutions.
Drew
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