well you could consider it “Highly inflammatory, highly unprofessional.” But, I promise you if you have had the deadend problem with ANY of your equipment and wasn’t getting ANY kind or real solutions to the problems. You’d be yelling from the rooftops. I’ve had this thing and not ONE time has it worked properly. No one time. And at Promax they tell you unplug for ten sec.s. reboot, delete user preferences in my libary, like I had done those things several times already. And that still did not fix the problem.