[Brian Prairie]

So I’m somewhat of a dope. I just realized that I can use the camera as a P2 device. The Panasonic software sees the card now. That was the one problem I was having using the card reading/formating software from Panasonic. Just using the SD slot on my laptop saw the disk but it didn’t attach to the computer as a P2 device. I still didn’t get the footage to transfer properly but I was able to properly format the cards via the computer. Hopefully that fixes the problem.

[Brian Prairie]

Sam thanks for working through this with me.
That’s what I thought too. P2 media has been nothing but dependable until this instance. I’m wondering if it is a bad card. I’ve never formatted it externally. I always done so in camera. I’ve never taken a card out while recording. I’ve never taken a battery out while recording. I’m frustrated and stumped.

The other problem I’ve been having is that all of Panasonic’s card check software is PC based and I have Apple machines. I think the formatter has a Mac version but I figured it was just a formatter. Will Panasonic’s software work with the sd card reader in the MacBook?

[Brian Prairie]

I’ve actually tried both. I first tried placing the micro P2 card in my sd slot on the laptop. Then convert the footage using Prelude and Media Encoder. That failed.
Then I copied the contents of the micro P2 card to the hdd and tried a conversion the same way as stated above. Fail.
I’ve never imported data via the usb connected to the camera.
When I imported the .MXF file into Premiere Pro CC, the clip did import but the first 5 minutes of the video are unusable.

[Brian Prairie]

[Peter Garaway] “Hi Brian and all,

Sorry again for the frustration and time this has caused. A co-worker of mine did a bit more investigation and was able to isolate two related scenarios that led to a condition similar if not identical to what was reported.

Scenario A: Clip was touched by 7.x
Import a spanned P2 clip (AVC-I or DVCPRO) into CC7.x.
Insert a clip marker or revise any XMP metadata. (This results in an XMP file being written to the CLIP folder under CONTENT.)
Import the same P2 clip into CC2014.x.

Scenario B: Clip has an XMP file but no media cache files (specifically the .pek files)
Import a spanned P2 clip without an XMP file into CC2014.x
Insert a clip marker or revise any XMP metadata.
Save and close the project.
Clear the media cache files
Either reload the same project, or create a new one and import the same spanned P2 clip.

In both of these scenarios, we observed two issues:
A) the audio waveform is incomplete
B) no audio plays for the segment of the clip without a waveform.

In our testing, closing and reloading the project fixed the issue with the missing audio at the end of the clip. However, the waveform remained incomplete.
A workaround to get the full waveform is to delete the XMP file and the .pek files for the affected clips. Be aware that clearing the XMP will erase all markers and other metadata that is saved to the XMP file.

Just to emphasize, the issues we identified are limited to P2 clips that span two or more MXF files in CONTENT/VIDEO.

Please let us know if neither of the scenarios above apply in your case, if complete audio isn’t restored by closing & reloading the project, or if deleting the XMP and .pek files does not yield a complete audio waveform.”

Thank you Peter for responding.
Scenario B was happening to me but clearing the cache and restarting the program didn’t work. It either worked for a bit and stopped working or didn’t work at all.

The deleting of the the XMP files and .pek files did work. However, upon testing this work around, I loaded some footage into Prelude and I got a little click happy and loaded a clip before it generated the peak file. Voila, no audio waveform again but the audio was playing. I also tested this in Premiere and found it to be the same. Once I closed the programs and reopened them, all was working once again.

Another thing I noticed
I was just testing your workaround. I loaded the problematic files and it worked. As another test, I then deleted those files and reloaded them. To my surprise, no waveform again and no audio. I quit Premiere and then started it up again and then loaded the project with the problematic clips. Waveforms and audio are back.

You are exactly right about the P2 clips spanning 2 or more MXF files. Those were the only affected files.

I wanted to share these scenarios with you and anyone else having these problems in hopes to fix this bug.

Thanks again for the workaround.

[Brian Prairie]

Well this response is a little frustrating.
I have found a work around but at the cost of losing 2 days of work. What if I didn’t find a work around? Do I tell my clients that I need to wait to finish their project till Adobe fixes the bugs in their software? Why am I paying monthly for a software I’m now uncertain of?
I love all things Adobe and haven’t had any problems for years. I’m feeling a little abandoned by the lack of concern with this response.

[Brian Prairie]

Thanks for the response Tim.
I panicked and posted to the forum. After I calmed down I did a search, I found your suggestion of contacting the support team elsewhere. I contacted the support team and they were amazingly helpful. Within 5 minutes I was confident my data was safe. With the helpful apps bundled in with BRU PE, I had no problem rebuilding my storage environment.

Much love to the TOLIS Group and their customer support. Thank you so much.

[Brian Prairie]

I just started having this problem with P2 footage too. I spent 2 hours on the phone with Adobe and still no answers. What is really troubling is that even when converting in AME the audio is dropped.
I opened the footage in CS6 and voila no problems. The audio and video is all there. Any update on what is going on with this issue?