[Brian Cooney]

Thanks Dave. andy just reached out as well. I sent him this response…

_________________________________

Hi Andy,

Thanks for the reachout.

Using the latest CC. We are in the process of installing SAN in the near future with a third party software we are scouting. Right now mostly editing to redundant USB3.0 drives. Plugins include the stock plugins with PPro and also MB Color Suite, optical flares, Trapcode Suite, etc in After Effects. Most of my issues have been happening with PPro and Media encoder. I rolled back to 10.9.2 and that eliminated the ME crashes. But I’ve been getting a lot of freeze ups followed by hard reboots when using ME and PPRO. I had 5 yesterday trying to hit deadline on a couple projects. I also brought the project to another MacPro here in house with the same results. The issues I was having last night may have been from the project file being corrupted in a crash… but not sure. PPRO didn’t prompt to save a recovery project when this happened. Yesterday/Last night I had 2 issues with 2 separate projects….

1.) A project I was exporting which contained ultra key, a background layer and some broll would only export halfway (57%). I trashed prefs and render files but had no success. I also tried to export from premiere pro as well as through media encoder but no success. I then tried to do a full render on the timeline and it would render to a point, skip a 10sec segment and render past it. I removed the section (video which was inherent through-ought the rest of the project – so it didn’t make sense), and the project exported fine.

2.) I exported another project just fine, but after realizing the audio was too low for my liking, I went back in to the project. At that point only one track of audio would play out of the 10 tracks of audio. I trashed prefs, trashed render files, looked for solo channels. But nothign worked. I got on the phone with my Adobe rep here and he did what my next step would be, to simply copy the clips into a new sequence. Only problem wiht that was, it didn’t copy plugins on mixer channels and audio levels. But at least it got me to where if I need to revisit the project, I will just have to re-do the audio mix from scratch.

With all that said, I’m more concerned about the lock ups and computer crashes. If you can help in anyway that would be great. Thanks so much!

Brian

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Brian,

If you’ve got some more details on what is crashing, codecs, software versions etc, I can go over some of your issues here or offline. (aedigitaltv@mac.com) I can also put you in touch with our Adobe rep who has been great at getting issues addressed. We’ve got a pretty big install of bays across the country so I’ve seen a bunch of issues and some fixes just depend on your set up. Are your editors just on external hard drives or hooked up to a large NAS / SAN?

I’ve got a couple New Mac Pros in house and running PPro 7.2.2 on 10.9.2. Yes, 10.9.3 hosed one that auto updated, but I was able to roll it back to 10.9.2 One is on an island with a Thunderbolt 2 12TB raid doing a full 4K TV pilot. The other is connected to an Isilon. Up until some large stills were dropped into the sequence causing some crashing, Premiere has been running great for weeks on the new Mac Pros. This includes 4 camera 4K Multi cam, mix of Sony F55 and Red 4K footage, down to regular XDCAM50 and DVCPROHD projects. I have not put the new version that released yesterday on any of the new mac pros as we are trying to get the pilots done and testing on some other 10gig server thunderbolt connection boxes. I’ll probably put it on some of our bays with older Mac Pro’s, but still need to test some workflow issues before jumping right in.

Premiere has improved immensely over the past year and there are some things you just need to tweak to get better performance or adjust work flows. Yes there can be crashing and bugs, but what NLE doesn’t have them. Adobe has been very aggressive in responding to users with feature updates and bug fixes in a pretty fast fashion. If you want to talk about your workflows, send me an email to the address above and we can talk about the problems you are seeing and try to smooth them out so you can get back to actual editing.

Andy Edwards

Head of Post Production, Coca-Cola Studios Atlanta, GA. Telly Award Winning Editor and Motion Gfx Artist.

[Brian Cooney]

Thanks Dave. Would love to talk to you or with a specialist. I spoke at length with our rep but he really wasn’t able to address the overlying issues. I understand some of these things are out of adobe’s control. Hopefully we can get resolution in the next month or so? hanging on by a thread here. :-). It would also be helpful if adobe could certify systems and operating system versions. I would stick with a rock solid one that would be tried and true, regardless of what Apple does, but I do understand there’s not much of an option for that with the MacPros.

thanks.

Head of Post Production, Coca-Cola Studios Atlanta, GA. Telly Award Winning Editor and Motion Gfx Artist.

[Brian Cooney]

thanks Tim.

Head of Post Production, Coca-Cola Studios Atlanta, GA. Telly Award Winning Editor and Motion Gfx Artist.

[Brian Cooney]

Thanks Eric.

Head of Post Production, Coca-Cola Studios Atlanta, GA. Telly Award Winning Editor and Motion Gfx Artist.

[Brian Cooney]

Thanks. I guess my frustration right now is in reliability. I could give a lot up for that.

Head of Post Production, Coca-Cola Studios Atlanta, GA. Telly Award Winning Editor and Motion Gfx Artist.

[Brian Cooney]

Thanks Tim. I haven’t run FCPX because I guess I nudged it off as prosumer. Just its siamese twin relationship with iTunes and all that. I do own it and use it from time to time for certain fx it has. I haven’t really gone into depth with it though. I use dual 27″ monitors and can FCPX even be configured for dual monitors? have the given the ability to unlock and size the frames/panels? not sure.

Couple questions…how is it performing lately is it really solid? how does it handle Red footage, etc.

Thanks so much for responding,

Brian

Head of Post Production, Coca-Cola Studios Atlanta, GA. Telly Award Winning Editor and Motion Gfx Artist.

[Brian Cooney]

Thanks Andrew. Sorry, I meant Creative Cloud. thanks for the info. good to know. doing all kinds of stuff from internal talking head, to web advertising to motion gfx and some animation. As we have just got up and running in the past couple months, the goal is to get the macros connected to our internal, designated server. had a software company come in yesterday to pitch their product. I wish Adobe could just address all this stuff and give a clear concise roadmap to a solid platform. I’m just not finding it. Even with talking with Adobe personnel.

Head of Post Production, Coca-Cola Studios Atlanta, GA. Telly Award Winning Editor and Motion Gfx Artist.

[Brian Cooney]

Looks like Avid is certified for use with new MacPros running OS10.9.1 . Might possibly be certified with 10.9.2 . since the article I received it from was dated March 31st. Unfortunately Adobe doesn’t do any certification to let you know which platform is rock solid.

Head of Post Production, Coca-Cola Studios Atlanta, GA. Telly Award Winning Editor and Motion Gfx Artist.

[Brian Cooney]

I just read in another thread that it is 10.9.3 related – which all of my machines have. Evidently the adobe update coming this month in june should fix it. I heard even the beta update for 10.9.4 does not resolve anything.

Telly Award Winning Editor, Motion Gfx Artist, Colorist
MotionFoundry, Inc. Post: Verizon, GM, Kohl’s, 3 Doors Down, L’Oreal, IKEA, Kelloggs, Toyota

[Brian Cooney]

Thanks. yeah. Rendering in to out. trashed prefs too..

Telly Award Winning Editor, Motion Gfx Artist, Colorist
MotionFoundry, Inc. Post: Verizon, GM, Kohl’s, 3 Doors Down, L’Oreal, IKEA, Kelloggs, Toyota