Brad Walker
Forum Replies Created
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Just spoke with “high level” management at Apple…it was sent off to a company they recommended. The tech was able to replicate the problem…and changed the logic board and was again able to replicate the problem. So…they deemed that it WAS NOT a hardware issue…but WAS a software issue…AND they are NOT able to refund me the $7,500 and change for this machine (or swap to a quad, 6 or 8 core), even though it does not work properly with Final Cut Pro. Very interesting. I am obviously VERY frustrated that after 2 Mac Pros and 2 logic boards, the problem was replicated but no solution. Great job Apple!
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Funny you ask! I have 3 Macpros all set up the same way. The new 12 core is handling the SAME footage on the SAME hard drive the SAME way you are describing. I shot footage with my varicam and 5D. The DSLR footage is causing huge problems. It stutters like hell in the VIEWER window only. The canvas is fine. I also get out of memory warnings. Crashes. Mostly when I am applying Magic Bullet effects and Twixtor. It is like I am using FCP Version 1.
HERE IS THE KICKER:
APPLE SENT ANOTHER 12 CORE AND THE SAME THING HAPPENED WTH THEIR STOCK DRIVE IAND FCP CLEAN INSTALL. WHY?????
I have been an apple user for over 15 years, Final Cut pro user since the beginning. This HAS to be a hardware issue since my other macs are acting okay with NO JUDDER in the viewer window with the same footage and very little crashes.
HELP!!!!