[David See] “Whose fault is this? The client because they didn’t really provide enough information on the production in the first place, or ours because we didn’t ask enough questions?”
Yours. If the initial job was a shoot, you should have drawn the line before the editing began. Once you get on a slippery slope, it’s hard to stop sliding.
(It’s not the client’s fault – HIS client is his own company. The client gets to be a hero inside the company, because he found a
great, inexpensive supplier, and every time he grinds you a little more, that’s just another sign that he’s doing his job. He isn’t loyal to his vendors, as your predecessor found out.)
Solution? If you’re too desperate, and feel as if you need to hold onto this client at any cost, there is none. But the only way you’ll be treated with respect is to show self-respect. I just fell into a similar situation, and as soon as I got the picture, I called the client and said, “Whoa! This is more than we discussed. We need to talk about this.” That worked.
Good luck. And the point about your reputation within the company is key: you have to be polite, but you have to be firm, or you’ll either lose the whole account, or the whole account won’t be worth having.
Bob C