Bill Dewald
Forum Replies Created
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The best way to work with outside help is to overcommunicate.
ASK the post house what sort of file you should deliver. We can only guess.
For all we know, they’re not running FCP, and a ProRes file is useless to them.
Don’t be intimidated – they exist to serve their clients (you), and you’ll be better served if you deliever the precise file you need on the first try.
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There’s your culprit. You must maintain 10% free space on a drive for proper operation.
Otherwise, nasty IO errors can result, as you’ve encountered.
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While you’re trying, perhaps try re-installing the Kona drivers.
Don’t be afraid to try AJA tech support. They’re wizards. I know it.
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Are they offline? Be careful if they are – if they’re offline, and the sequence still plays, its because there are render files that still attached to the sequence. One change, and *poof*, the render files are gone.
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Have you trashed your preferences? I find that corrupt prefs often to weird things to the log and capture module.
Also, double check the settings in your AJA app.
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How full was the drive?
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I understand what you’re saying now. I’ve always operated under this premise – “I don’t get the shot, you don’t pay”. If it’s a small gaffe that you can work around, that’s one thing, but if ýou miss the money shot, you’ll have to eat it.
This is why event videographers go gray prematurely.
It’s very wise to be thinking about these contingencies before going our and looking for gigs. But seeing a “techncial failure waiver” would give me pause as a client.
But I’m not an events guy. Let’s see what they have to say about this subject…
Cheers – Bill
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[Gav Bott] “surprisingly destructive”
Perfectly described.
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[Sebastian Alvarez] “So I’m wondering, for event videographers that most likely don’t have a continuous source of power and recording, is it a normal thing to explain these technology shortcomings to the customers and have them sign a waiver?”
No. That would make any sane customer run for the hills. As a professional, it’s up to you to _overcome_ those shortcomings before offering your services.
And, no, you can’t write off lost business due to your waiver.
Here’s what you do – bid on jobs that you can confidently execute with your given level of skill and equipment. In time, that list will grow. Don’t bite off more than you can chew – in business, your reputation is your livelihood.
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Can you ingest the XHA1 30p footage as 60i?