[Ashley J. stonestreet]

Steve…Thanks for taking the time to respond and to provide some reassurance that the folks still dependent on their M100i systems are not forgotton. We all would like to move to the newest incarnation of M100 – the HD version – but until clients demand that capability and the transition to HD or HDV or 1080i or Varicam or whatever your particular niche in the market demands… there are many editors that will probably wait to see where the dust settles before making the financial plunge to enter this segment of the market. I think all we really want is to know that our investments in software and equipment will be supported for a resonable time and that we can count on support for your products. In the past, I could solve most problems by checking the CPG, Customer Advocate or visiting this forum… which is truly a wealth of information for those that use it. Your customers should not have to depend on a third party source of information for facts that should be supplied by the manufacturer of a product. Maybe I’m too critical…but I think the quality of customer service at M100 has suffered greatly and I know you have lost customers because of this. I truly like my M100 and have made a good living with it….and I hope to do so in the future. I know you have had to make some tough decisions, but they are no tougher than the ones your customers make everyday. You still have lots of loyal customers out there… just don’t foget us and all the time and money we have invested with your company.

Dual Gig Quicksilver, M100 V 8.2 XS

[Ashley J. stonestreet]

I have had great success exporting from M100 as a ref movie and then encoding in Bit Vice. Most people agree that this is a much better encoder than compressor. Then import the encoded file into DVD Studio Pro to author your DVD. HTH

Dual Gig Quicksilver, M100 V 8.2 XS