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Question for Steve Bayes.
I have been a user of M100 since V2.6 and have been sitting back watching this company self destruct for what seems like a long time. I run a business so I know the greatest asset any company has is loyal customers… ones that don’t require to be resold on your virtues and quality of product. But it appears that Optibase and M100 care little or nothing about the customers that have stood by this company during the bad times and the good. I know you had nothing, or at least very little, to do with the follies of the past but I am interested in what you are planning to do in the future …if there is going to be a future. Why has the CPG not been updated even though we have seen 3 OS upgrades? Why has the customer advocate page not been upgraded since Nov 2003? Lots of your customers have not upgraded because of reasons that have nothing to do with M100… The economy is at best shaky and Apple has giving us a machine with a radiator… I for one will not trash by G4 until Apple solves the heat problems and IBM makes a transistion to a cooler running chip. Not to mention the fact that lots of your loyal customers don’t have a pressing need for HD yet. I find it very hard to consider upgrading my system when I am not convinced you value my loyalty as a customer. I do applaud what is happening with the SW version, but no company should abandon an installed loyal customer base. I won’t even mention the 844 fiasco.. I’m surprised Optibase hasn’t been sued over that little piece of deception. You guys need to be talking to your customers and admit what mistakes have been made and give us a roadmap that can assure us that you not just trying to get in our pockets. It appears you are working on the product… but what are you doing for your customers?
Dual Gig Quicksilver, M100 V 8.2 XS