XENA LH Premiere CS3 issues.

[Ted Barnett]

Tim

It sounds to me like a hardware conflict…Try moving the card to a different slot…

I have a LHe in a HP 8400…Constant crashes…moved card to a Dell 670…works like a charm…

I then put a Axio Le in the HP box..It now works like charm..
No reinstall of any software….

I think it’s to many devices sharing the same IRQ…

Ted Barnett
LoneWolf Interactive

[Greg Beckt]

This happened to me as well. I believe it’s a QT issue.

I changed my project to AVI and everything was back to normal.

Greg

[Tim Coates]

I don’t think it’s that as we soley use AVI. Incidentally, we have the same problem whether it’s SD or HD. Any other ideas? Is everyone else completely happy with the performance of this hardware when used with Premiere? It’s literally unusable for us at the moment.

Any suggestions much appreciated.

TC

Kind Regards

Tim Coates
The Electric Picture Co.
London – Brighton UK

[Thad_h]

Tim,

Can you give specifics please about:

Disk System and controller
Computer System
Operating System
Project Resolution/framerate
File type you’ve captured to

What you’re describing is neither a common problem, nor a symptom of a faulty board. It sounds like you have a data bottleneck somewhere in your system.

[Shawn michael Lee]

I am also experiencing similar problems since upgrading from 2.0 to CS3. I installed the newest drivers for XENA LS. Now, in an AJA project, I lose all control when working in the timeline. Tapping the space bar or J-K-L keys can take from a half second to 4 SECONDS(!) to get a response.

If I import the same footage (.avi using DV codec) into a default Adobe project, one that does not use the XENA card, I have full control.

Again, this has only started happening after the upgrade. I was fine with PPro2.0 and whatever AJA driver I was using at the time (sorry, I don’t know which one I had installed then).

Any thoughts?

[Thad_h]

Shawn,

Can you describe your situation in more detail?
1) Are you having problems with a project that you started in CS2, then converted to CS3? Or one that you started in CS3? Or both?

2) Are all your clips DV clips?

3) Does this occur in a new project with only one clip loaded, or does it just occur in larger projects with hundreds of assets loaded?

4) Can you specify your system specs for us?

AJA XENA Support

[Shawn michael Lee]

1)both. Creating a new project or opening an old one yields the same results.

2)Yes. To be sure, I captured new DV footage. Same problem. I capture 8-bit AJA avi, no problem.

3)My first project was with many DV clips. A later test project with only one or two clips produced the same results.

4)HP xw9300 Workstation with 2 dual core Opterons, Nvidia FX3450, Creative Xi-Fi, Xena LS, Adobe CS3 Production Premium, 4GB mem, 500GB RAID 0 drives.

Also of note: 1) I installed the P2 card manager for Panasonic DVCProHD at the same time. 2) If I remove/delete the audio from the DV files, the lag seems to disappear.

Thanks.

[Thad_h]

Shawn Michael,

I have been trying to reproduce the problem you’re describing and have not been able to do it.

1) Do you have the latest drivers for your graphics card installed?
2) Do you have ALL available windows updates installed?
3) What is the source of your DV Files? are you capturing them via firewire? If so, could you attach a couple of tiny (only a few frames each) files to an email to support@aja.com so we can try to test them here?

AJA XENA Support

[Shawn michael Lee]

1) Do you have the latest drivers for your graphics card installed?
2) Do you have ALL available windows updates installed?
3) What is the source of your DV Files? are you capturing them via firewire? If so, could you attach a couple of tiny (only a few frames each) files to an email to support@aja.com so we can try to test them here?

AJA XENA Support

1)I have the same video drivers that were current as of Dec07. I don’t think that there has been an update since then.
2)All Windows updates are installed.
3)Some files are firewire. Some were SDI captured to DV25 Quicktime coded in Machina. I will send yo ua sample later today.

Thanks.

[Tim Coates]

Hi AJA support, answers below:

Disk System and controller: Infortrend RAID with 24 x 750GB SATA connected via 2 x 4GB FC

Computer System: Asus DSGC-DW with 2 x Quad Xeon 2.66GHz

Operating System: Win XP sp2

Project Resolution/framerate: ALL

File type you’ve captured to: AVI

Thanks

Tim

Kind Regards

Tim Coates
The Electric Picture Co.
London – Brighton UK