XENA LH Premiere CS3 issues.

[Tim Coates]

We have also noticed that if we remove the audio from the track, the lag seems to disappear…

Kind Regards

Tim Coates
The Electric Picture Co.
London – Brighton UK

[Shawn michael Lee]

Very interesting. I’ve actually changed cards. Didn’t fix it. I went back to Premiere 2.0 and there were no problems. It’s a CS3 problem as far as I can tell. I’m working with the guys at AJA now. I’ll let you know what we find out.

[Tim Coates]

Great thanks! Please let me know what you find out.

Tim

Kind Regards

Tim Coates
The Electric Picture Co.
London – Brighton UK

[Shawn michael Lee]

Tim,

It sounds like you and I have the same problem. It’s a problem that AJA is have trouble reproducing. It would help to know what it is that we have in common that may be causing this. I’d like to give you my specs and apps. Let me know if you have anything similar. There is a common link there somewhere, I think.

My setup:
HP desktop XW9300 with 2 dual core Opteron 270 chips (4 cores total)
4 GB RAM
Nvidia Quadro FX 3450
Two SATA 250GB media drive in RAID 0 configuration (40% free)
One 80GB System drive (36% free)
Creative Labs X-Fi sound card
XENA LS (NOT LSe) running ver.3.1 drivers
Quicktime 7.4 (the culprit in the past)
Adobe CS3 Production Premium, everything installed.
Adobe Audition 2.0
Adobe Acrobat 8.0
Adobe Lightroom 1.2
Panasonic’s P2 Card manager software (I installed this at the same time. Let me know if you have this installed as well)
Genarts Sapphire 1.x installed on After Effects only

See anything that stands out? Let me know. Thanks.

[Tim Coates]

Hi Shawn,

We have the LH (not the LHe) -currently in a 133MHz PCI-X slot. The only thing that is the same on your list is Premiere CS3! We only ever use AVI -so it’s not a QT problem.

Perhaps it is a problem associated with the PCI-X versions of these cards?

It can take up to 20 seconds to respond to a keyboard STOP command (spacebar)!

We can play/stop/cut/etc uncompressed 10 bit HD with no problems without audio. As soon as there is audio on the timeline the problems persist. Strangely, we can play/stop clips with audio in the source monitor fine. -It’s the timeline that is the problem.

Kind Regards

Tim Coates
The Electric Picture Co.
London – Brighton UK

[Shawn michael Lee]

“… Strangely, we can play/stop clips with audio in the source monitor fine. -It’s the timeline that is the problem”

Exactly the same problems here. In the source monitor it’s ok. On the timeline…bad.

I’m trying the LSe card today to see if it’s the PCI-X problem you mentioned. Also, Thad at AJA believes it could be a bad uninstall/reinstall. I may not have removed everything I needed on the upgrade. I hope to work with him today. I’ll let you know what works.

[Tim Coates]

Excellent. I’d be interested to see how it goes.

In an effort to fix our problem we did a fresh XP SP2 install (including all updates). We then installed just the Xena card and Premiere CS3 -the problem was still there! So personally, I doubt it’s an uninstall/reinstall problem…

Kind Regards

Tim Coates
The Electric Picture Co.
London – Brighton UK

[Shawn michael Lee]

Tim,

Reinstall did nothing. LSe card in PCI-express slot did nothing. All problems are still there.

But, I did learn something else just a moment ago. In the AJA plyback options, if I change the resolution from 720×480 to 720×486 (despite the fact that all of my footage is 720×480 DV or 8-bit AJA and my project is a 720×480 project) it actually works as well as if I turned the audio off. By that I mean that it stops, but jumps 2 frames everytime. That’s the best I can achieve.

I don’t know if you are working with SD or HD footage. But, maybe you can try this and let me know if it works. Unfortunately, the footage stretches a little and gets blurry on the desktop. Otherwise, I would just leave it like that.

[Shawn michael Lee]

Tim,

We have been able to find the problem and recreate it at AJA. Now they are working on finding a fix. But, here is a quick fix in the meantime. You probably have the audio mixer open. Take the edge of that panel and drag it to the right until the Master channel is hidden. That’s it. Weirdest thing I’ve ever seen. If you see the meter, it has lag. Hide the meter and it works great.

Good Luck!

[Tim Coates]

Wow, that is strange. We’ll try it and let you know. How come it seems to be just us!?

Thanks

Tim

Kind Regards

Tim Coates
The Electric Picture Co.
London – Brighton UK