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Wheel of death is relentless, even after full software re-install
I am working on a Mac Pro 2 x 3 quad-core intel xeon, with 9 gigs of ram, and os x 10.5.7. I’m working in final cut pro v 6.0.5.
The footage I’m working with is XDCam EX 1080i60 (35 Mb/s VBR)
I have a Kona 3 card with 6.0.3 driver, and a RAID 5 with a rocketraid 3522 card controlling it.
I’ve been getting the spinny wheel of death all the time. I thought re-installing all my software would do the trick, it didn’t. I found a thread that said changing the kona settings from standard def to high def would fix it, it didn’t. I stopped outputting to the kona via final cut pro view settings and I still get the wheel of death. Basically It happens when I’m in the timeline, usually scrolling but also doing other stuff like dragging things into the timeline. The wheel will pop up for about five or ten seconds, then final cut will disappear and as me if I want to send a report to apple. Obviously this is something that is driving me nuts, wasting my time and I can’t continue to put up with this forever so if anyone has any ideas feel free to let me know. -
14 Replies
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[Ryan Kavanagh] “Basically It happens when I’m in the timeline, usually scrolling but also doing other stuff like dragging things into the timeline. The wheel will pop up for about five or ten seconds, then final cut will disappear and as me if I want to send a report to apple.”
That sounds like an issue with RAID or RAID controller.
Walter Biscardi, Jr.
Biscardi Creative Media
HD and SD Production for Broadcast and Independent Productions.STOP STARING AND START GRADING WITH APPLE COLOR Apple Color Training DVD available now!
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Did you just reinstall over the top of what os there or did you erase the system drive and install every thing from scratch?
There are no “technical solutions” to your “artistic problems”.
Don’t let technology get in the way of your creativity! -
[Ryan Kavanagh] “I re-installed completely, erasing everything that was on my system disk. Everything.”
Again, it sounds like a RAID issue, nothing to do with FCP. You’re crashing when accessing the media.
Walter Biscardi, Jr.
Biscardi Creative Media
HD and SD Production for Broadcast and Independent Productions.STOP STARING AND START GRADING WITH APPLE COLOR Apple Color Training DVD available now!
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I re-installed completely, erasing everything that was on my system disk. Everything.
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I agree with Walter. This sounds like a drive issue. I recall some past (more than 3 months old) posts about problems with RocketRAID. Search the Cow for RocketRAID and see what comes up.
John
MacPro 8-core 2.8GHz 8 GB RAM OS 10.5.5 QT7.5.5 Kona 3 Dual Cinema 23 ATI Radeon HD 3870
ATTO ExpressSAS R380 RAID Adapter, PDE Enclosure with 8-drive 6TB RAID 5
24″ TV-Logic Monitor
Final Cut Studio 2 (up to date)Pro Tools HD w SYNC IO, Yamaha DM1000, Millennia Media HV-3C, Neumann U87, Schoeps Mk41 mics, Genelec Monitors, PrimaLT ISDN
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So I wanted to test out the idea that it may be a RAID issue. I had an identical copy of the project on a single internal drive. So I shut down turned off the RAID and left it off. I turned on my computer and started working from the project that was on that one internal drive in my mac and the same wheel of death problem just happened again. Wouldn’t that disqualify the RAID theory?
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To be sure I’d remove the card. Have you trashed prefs, repaired permissions and run Disk Warrior?
John
MacPro 8-core 2.8GHz 8 GB RAM OS 10.5.5 QT7.5.5 Kona 3 Dual Cinema 23 ATI Radeon HD 3870
ATTO ExpressSAS R380 RAID Adapter, PDE Enclosure with 8-drive 6TB RAID 5
24″ TV-Logic Monitor
Final Cut Studio 2 (up to date)Pro Tools HD w SYNC IO, Yamaha DM1000, Millennia Media HV-3C, Neumann U87, Schoeps Mk41 mics, Genelec Monitors, PrimaLT ISDN
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I have had massive problems of a similar kind working with XDCAM in FCP.
I’d say make sure the Kona is installed EXACTLY as per instructions. It should be slot 2 AFAIK.
You say you have 9 gigs of RAM – this means you have unevenly matched pairs on risers. You need to sort this pronto! So if you have 4 x 2 gigs and an odd 1, ditch the 1. If you have 4 2s and 2 512s, ditch the 2 512s. You need the same ram on each riser, and the same number on each riser – so 4 1gigs on each is good, 2 2gigs on each is good – but don’t mix 2s and 1s on risers even if they’re symmetrical. Follow?
Also – turn off thumbnails in the TL and see if that helps. It reduced my crashes.
HTH
Jason
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Before you criticise a man, walk a mile in his shoes.
Then when you do criticise him, you’ll be a mile away. And have his shoes.*the artist formally known as Jaymags*
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Just to add, make sure if your machine is older (I think it may be) that the PCI setup utility is correct. It’s in /system/library/core services/expansion slot utility. There’s a PDF on the AJA site here:
https://www.aja.com/support/kona/kona-system-configuration.php
That should give you all the gen to make sure it’s set right.
Jason
_________________________________
Before you criticise a man, walk a mile in his shoes.
Then when you do criticise him, you’ll be a mile away. And have his shoes.*the artist formally known as Jaymags*
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Pollyanna I may be: I want to suggest something simple as a possible cause. Let me say first that you’re getting advice here from some real experts and all of it sounds very spot-on to me: the matching memory, correct installation of the RAID card, computer version issue. All very good advice.
Just to be sure that you also rule out everything simple: Have you confirmed that all the data you are working with is good? I’ve had something as simple as a corrupted Photoshop file on the timeline cause repeated crashes like this. Perhaps when you took your RAID offline you eliminated that possibility. But I’d take the time to rule that out for sure. Also, is it possible that any of your media was mistakenly captured to your system drive or some other drive that’s slower than your RAID? These are low-level possibilities but worth considering.
Also, do you recall precisely what action you were taking just before this whole episode began? That’s often a good indicator of cause.
Good luck.
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