Using Blackmagic shuttle usb 3.0 with m11x problems

[Mike Squires]

Two things:

1) The resolution of what you’re trying to record needs to match the settings in Media Express. If not, you’ll just get a black screen.

2) Sometimes on starting up Media Express, you have to hit the record button once to get it to “turn on”.

[Louie Baffoe harris]

hmmm im going to try that now, considering the camera im using is being input through the av connection and the xbox through the hdmi isnt that going to clash on the different resolutions they are both using? will i have to sacrifice one or?

im going to try it now then ill post results hopefully i can get it working appreciate the speedy response.

[Mike Squires]

Only connect one at a time, set to the correct resolution, and you should be good to go.

[Louie Baffoe harris]

I tried connecting each one seperately set my xbox to 720p and tried again seems to no avail same with my camera possibly anything i may be doing wrong?
I cant seem to perform that trick where you press record to kickstart it since the options just arent available or maybe ive got it wrong?
Also when i hit capture it says media express could not cpature the clip one or more frames were dropped

I have an inkling it might be drivers because when i stick in the shuttle it says installing it completes quickly sometimes so i reinstalled but nothing seems to have changed on that front :(.

I have screenshots of what i have with me if you want a video let me know if that helps the problem solving,
https://imgur.com/CsO2p

https://imgur.com/sNq3L

Praying i can get this working asap

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[Mike Squires]

What type of USB 3.0 Controller does your laptop use?

[Louie Baffoe harris]

Renzas USB 3.0 Host controller i believe from checking on device manager, could it possibly have anything to do with that nec driver thingy sorry im not too clued up with this streaming thing.

[Louie Baffoe harris]

sorry for the double post but can i double check i have everything connected properly

so i have:

Xbox——> hdmi cable–> Intensity shuttle—>PC monitor
+
+
+
Usb cable
+
+
Laptop

Is this the correct setup so the xbox isnt directly connected to the monitor and neither is the laptop everything goes through the shuttle?

[Mike Squires]

Yep, I bet that’s your problem, you need to update the Reneas drivers. The instructions are on BMD’s site. You’ll need to update the driver and the firmware.

[Mike Squires]

Louie, here is the link to the instructions on how to update your drivers and firmware:

https://www.blackmagic-design.com/media/1388093/USB3_Readme_Before_You_Install.pdf

[Louie Baffoe harris]

Version 2.1.28.1 my version as of now after installing the updates firmware is 4015

I uninstalled and reinstalled black magic desktop 9.1 and attempted again with my xbox 360 i attempted all the 720p modes and then switched the display to 1080p and did the same for the 1080p options still no video has been displayed yet 🙁 followed instructions on the pdf my firmware is higher than the required version 3.0.2.5 and same with the driver version 2.0.4.0.
Anything im doing wrong possibly? been at it for a few hours now 🙁

used this link to get me up to date ~

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19880&lang=eng&wapkw=%28USB3_allOS_2.1.19.0_PV.exe%29

https://imgur.com/Rrd5X – my setup im trying to work still hdmi in nd out *sigh*

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