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Sony Vegas Pro 12 trial won’t install
Hello,
I am trying to install Vegas and face a problem that haven’t encountered in previous versions. The installer starts and after a few seconds it exits whithout any message whatsoever.
I checked the log file and the only problem I see is two lines at the end:
“GetProductListDetails: customaction_x86.dll szDestinationPath C:TempSonyInstall_1vegas120customaction_x86.dll
GetProductListDetails: customaction_x86.dll Copy failed hr=00000002h”. Not sure if it’s relevantThe registry is clean of any previous installations
Running Windows 7 on a 64bit Dell laptop
Any help or hint would be very much appreciated
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19 Replies
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Disable any anti-virus or automatic backup or any software like that. I use to use backup software that did a continuous backup and it caused Vegas Pro install to fail because it was trying to backup files as Vegas was trying to install them. Since you have a Dell and Dell is noted for loading down their computers with bloatware, I’m guessing some program Dell put on your computer is causing the problem. There is a program called EndItAll2 that will kill everything but essential OS processes. That might help.
~jr
http://www.johnrofrano.com
http://www.vasst.com -
thanks, but it seems not to be the case. I have disabled Avast and no other programs are running. Even tried in safe mode and it does exactly the same.
What really bugs me is that no matter how much I google it I see no other similar case, ie. installer exiting whithout any message.
Other thank that the computer itself runs great and never had a problem with any 32 or 64 bit application -
Right click on the installer and install/run as administrator….
See if that helps.Steve Rhoden
(Cow Leader)
Film Editor & Compositor.
Filmex Creative Media.
https://www.facebook.com/FilmexCreativeMedia
1-876-461-9019 -
yes I did that also from the beginning, no difference 🙁
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You say you have a 64 bit laptop, so I am wondering if you have the 64 bit version of Win 7. That’s probably what you mean, but it doesn’t hurt to check.
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Then something is conflicting with its installation,
but its hard to assess from here, which program is actually
doing this.Steve Rhoden
(Cow Leader)
Film Editor & Compositor.
Filmex Creative Media.
https://www.facebook.com/FilmexCreativeMedia
1-876-461-9019 -
maybe someone has kept the installation log? It is in C: Users XXX AppDataRoaming Sony.
I’d like to compare it with mine cause I think the error I posted above is the reason. Although in this case I have no clue why customaction_x86.dll cannot be copied -
Why is your page file on the E: disk? How does a laptop even have an E: disk?
~jr
http://www.johnrofrano.com
http://www.vasst.com -
I have split the hard drive into two partitions and since letter D was assigned to the optical drive, the second partition was assigned the next available letter.
I then moved the page file there cause it has much more free space. Sure it has nothing to do with the specific problem
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