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  • Sony NX5 – E:62:10 problem

    Posted by Srdjan Simijanovic on August 26, 2011 at 3:17 pm

    Hello everyone,
    I have Sony NX5 and it served me well (still does), but now I have some problems with it.
    I am using it for wedding cinematography (you can see how it works on but every 10-20th time I turn the video camera on, it starts to shake and showes me a label E:62:10.
    Sometimes SONY logo stays a long time on the screen, and sometimes there is a picture on a screen, but with black line on top and bottom of the screen. The third case is – the whole camera is just shaking. Very horrorfull filling.
    Anyone hade a similar problem? Please help me with an advice..

    Rodolphe Olivier replied 4 years, 7 months ago 13 Members · 29 Replies
  • 29 Replies
  • John Lenihan

    August 26, 2011 at 3:48 pm

    Get the camera back to sony for repair right away.

    There is something seriously wrong. If you are out of warranty by a little bit, explain why they should still fix it.

    I had one that had a similar, not the same, problem. It turned out to be the focus servo motor was going in and out and would not stop.

    They repaired it and good as new.

    John Lenihan

    LeniCam Video Productions

  • Srdjan Simijanovic

    August 26, 2011 at 4:16 pm

    Thank you for a tip.
    Warranty passed three months ago. I will try to repair it as soon as wedding season ends…

  • David Mcgraw

    August 28, 2011 at 12:12 pm

    We have 3 Sony HXR-NX5 ‘s for a little over a year.

    One of the cameras has the same problem you are describing. I feel your pain.

    We have never needed Sony repair. Do you have an opinion where is the best place to send for repairs?

  • John Lenihan

    August 28, 2011 at 1:32 pm

    Send it to Sony. Chances are they will cover it under warranty.

    Call them at this number (201) 833-5300 follow the prompts, talk to a real person.
    They will give you the information on how to send it in.

    John Lenihan

    John Lenihan

    LeniCam Video Productions

  • David Mcgraw

    August 28, 2011 at 6:18 pm

    Thank you for the advice. Much appreciated. We are making a trip to the United States and will send it when we are there in a couple weeks.

    Much appreciated.

  • John Lenihan

    August 28, 2011 at 7:21 pm

    If you bought this outside the united states, you may have a different Sony service place to honor the warranty.

    I would recommend finding that out before trying to bring it to the US and then finding out.


    John Lenihan

    LeniCam Video Productions

  • Barry Braun

    September 1, 2011 at 4:53 am

    I was about to order an NX5 but have come accross these complaints as well as an older one about back focusing problems bot in manual and auto modes.
    Am I about to buy trouble??
    Should I wait to see how the panasonic AG-AC 160 perfoms which is due for release in australia shortly and is expected to sell for a similar price. Further I edit in FCP 7 and have no desire to go to FCP X. Finally, my aim is to get good low light performance and good audio performance in dimly lit bars of bands my son plays in. I am an amateur and would really like to avoid a big camera so if anyone can assit with some advice it would be much appreciated

  • David Mcgraw

    September 1, 2011 at 11:22 am

    You don’t need to be afraid of the NX5. We have three and use them daily. The problem we discussed in this thread is the only problem we have had in over one year of use. It seems isolated. In fact when I searched for threads discussing the same problem, this is the only one I could find.

    When the cameras were released I read about a lot of people having problems with (1)backfocus (2) problems with recording to the HXRFMU128 optional 128-GB Flash Memory Unit. We never saw a problem with the backfocus and believe it was a problem with early units. The memory problem was quickly solved (apparently) by a software upgrade. I can’t comment because we don’t own the 128 – gb memory units.

    But for your application
    -low light
    -music recording
    -small camera

    the nx5 or ag-ac-160 may not be the best choice.

    To our surprise, we are using the Panasonic Lumix GH2 for situations as you describe. Equip it with the standard 14-140 lens and also buy the 20mm 1.7 pancake lens. In low light the little 20mm pancake lens will give you unbelievable footage. Even on automatic. This camera package is under $2,000. To shoot what you are describing we would put one on a tripod and carry another. Yes, it is a photo camera. Yes I am suggesting you use it to shoot the video. The reason this is a better choice is simply that the sensor is so much bigger than a $4,000 video camera. In my opinion, in low light the GH2 photo camera has a huge advantage.

    To me, the sound is a bigger issue. It is a band. To me the sound quality is more important than the video. I think you will find that none of the cameras mentioned will give you the sound you are looking for. I would buy one or maybe two Zoom H4 audio recorders. They could be placed near the band members using the internal mics and/or with professional microphones. Multiple audio tracks of the band will have a richer and far more professional sound. The Zoom recorders are about $300 each.

    An audio engineer on another thread who we respect wrote that anybody that didn’t own a handheld recorder was stupid. We were stupid. We immediately bought two. Now we use them all the time.

  • Barry Braun

    September 1, 2011 at 1:02 pm

    Thank you David.
    I guess I am trying to attain the impossible which is to achieve the goals I mentioned but also have a camera with a respectable zoom capacity for outdoor work such as travel videography – we hope to go on a safari etc.
    One of the local dealers is urging me to buy the nx70 as a good all round compromise – do you have any knowledge of this?

  • John Lenihan

    September 1, 2011 at 2:18 pm

    Regarding the NX70, it might be a good compromise for you for the safari.

    What people on this forum have said comparing it to the nx5u

    1. Only 10 x zoom instead of 20x
    2. picture looks same at bright light
    3. Picture is worse than the nx5u in dim light
    4. Smaller, therefore easier to pack
    5. Water and dust resistant. (Would seem important on a safari)
    6. Sound will be the same for either.

    John Lenihan

    John Lenihan

    LeniCam Video Productions

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