.MTS files and no Sound in Premiere Pro CS6

[Paul Aubin]

I am having the same problem here. We have lots of MTS files. We are on Windows 7 with Premiere Pro CS6. If you double-click the MTS in Windows Explorer, it plays sound. If you drag it to the Premiere project it does not. I read your post about media browser, so I tried that instead of dragging and unfortunately it still does not work.

If I convert them with HandBrake, they work, but there are lots of files and I would really prefer to use the originals directly. Since the play fine in Windows Explorer isn’t there some way to make Premiere play them?

Thank you very much.

[Paul Aubin]

OK. I did the deactivate and reactivate thing suggested below and that seems to have worked. I have to reimport all footage fresh, but I guess that is not the end of the world. Hope this “holds”

Thanks.

[Marco Perez]

Todd,

I am having this problem with CS6. I export the original file from Lightroom 3, am I outta luck because I don’t have the original File structure?

[Paul Aubin]

I did the deactivate procedure suggested by Todd from Adobe above and it worked for me. Give it a try.

[Raf Baca]

I had the same problem. I was not getting audio with my mts clips. I thought it was because I was on a trial version of the app. So I upgraded to creative cloud and tried again. No luck. It was the same thing. Then I opened another set of clips from a different card and I got audio. I went back to the first folder with the data from the first card and sill could not get audio. What a problem! I just could not figure it out…Then I went into the actual folders in the OSX finder. I found corresponding “.xmp” files for every clip that i have viewed in Premiere. I decided to trash all the xmp files- and behold- I got audio with the clips that initially did not have any! I’m not sure if this helps. let me know if it does.-Aloha!

[Steven Bradford]

Wow.
This is the best Adobe can do? Adobe realizes how popular AVCHD is, right?

Steven Bradford
https://www.3dstereomedia.com 3D company I’ve worked with since 1990
https://www.seanet.com/~bradford/ my personal home page, find my greenscreen page there.
https://www.seattlefilminstitute.com the school I teach at.

[Shere Trevino]

hi, i did what you said about the browser, and no its not working, i have uninstall and reinstall my premiere and nada its not working, and i did used it on december and it was fine
can you help me please

[Chris Steinegger]

Same problem with me. I shot 6 clips last saturday (SONY NEX VG20) and I wanted them in Premiere 6 CS. No audio track. I tried other clips from earlier and they were well imported as .MTS and the audio track was there.

Could it be the external mike, I used for the first time? Testclip with and without, both showed the audio track properly. With the 6 saturday tracks I could try what I wanted, no success.

Today, Monday morning I tried the entire thing on my office computer, which has very much more performance and speed. Believe it or not, the 6 clips showed the proper audio track.

I don’t know for sure if that ist the reason, but for me it seems, that lack of computer resource and speed could be the issue. That is what was manifested on my environment.

[Jay Gould]

I found that going into Media Cache Files and deleting ONLY the files associated by name with the clips that are in trouble solves this problem. I notice multiple attempts to create these files (likely corresponding with the repeated unsuccessful attempts to conform), often with a _1 extension on the problem files. Completely deleting these files on three clips (out of about 12, 9 of which were fine) that were troubled caused them to conform one last time, and conform properly.

Before taking this step I observed a clip audio track that suddenly cut out completely at about half; listening to it showed that it was troubled (in-and-out, sync and other problems) even before it cut out completely. The audio from my .m2ts files (created by a Sony HDR CS-550V), played in VLC Player perfectly.

The files, on a PC, are usually located at c:usersappdataroamingadobecommonMedia Cache Files. If you don’t see an appdata folder under your user name, you need to open a Windows Explorer window, press to activate the menus, choose Tools Folder options, press the View tab and choose Show hidden files, folders and drives.

I don’t use the program on a Mac but believe that the same files are stored there.

Jay from the Bronx

[Merlin Merton]

Hi Adobe,

I’m having a very frustrating time trying to work out exactly WHY .dts format has no sound on premiere pro cs6! I’ve tried going through media browser as you suggested, but it still won’t work!!! No sound whatsoever.

I’d be very grateful if you could help me on this one- seems odd considering CS5 worked brilliantly.

Many thanks,
Merlin