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Media 100 HD Import Crashes
Hi all-
I have both an iMac with OS 10.5.8, 2.8 Ghz Intel Core 2 Duo Processor, 4 GB RAM and a Mac Pro with 10.5.8 and 2.666 Ghz Quad Core Xeon Processor with 6 GB RAM. Both are running Media 100 Producer v 13.0.5 and whenever I try to import HD footage on either system the software completely crashes. All SD imports totally normally as it always has. I am using Apple Pro Res 422 Codec, and it does not seem to matter whether it is drop frame or non-drop frame or whether it is Real Time or deferred HDV Transcode or whether I come in from a deck or the camera- all crash the same way. I have imported and edited HD on at least the iMac in the past. Any idea what is going on? Thanks in advance.
Danielle
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25 Replies
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Danielle,
Are you Importing or Acquiring from tape?
does it crash immediately? This is HDV footage coming Fire Wire?
If you are getting a crash log could you send it to support@media100.com
-Matt M.
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Hi Matt-
We are acquiring from tape. You press play in the window, the deck rolls and you can see the footage playing on the deck itself, but the computer hangs up for a second and then immediately crashes- we never see the footage on the computer’s monitor window and we don’t even get the opportunity to click start to acquire. Yes, it is HDV footage coming from a Sony HVR- M25U HDV deck connected to the systems via firewire. No crash log that I see when it happens, but if you can tell me where to look, I can check. Thanks!
Danielle
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when it crashes does it give you an error screen. It should give you the option to generate an error report.
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As far as I can see, there is no option for an error report. Once the footage starts to acquire, the program completely closes out to the desktop.
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Hmm, so no error messages at all?
Let’s first try trashing prefs.
Navigate to the Mac HD> Users> Current User> Library> Preferences.
In here locate and delete the Media 100 and/or media 100 Suite preferences
folders.Also there should be some files that begin Com.Media100. Delete all of
these except the com.media100.Registration.plist file -
I see the following:
Media 100 Producer Preferences folder with these contents:
Current Config
Media 100 xq Pedestal Setting
NTSC
PALAlso seeing separate files:
com.media100.media100producer.plist
“”registration.plist (one to keep)That’s all I can see that’s m100 related, some Boris/Composite Suite pref files. Does that sound right?
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I’ve also had this happen to me recently – trashing the prefs worked… until I changed the import settings to SD for a project and then back to HD… then it crashed again… until I deleted prefs again. Working NTSC, from tape via firewire, Suite 1.5.1
HTH
Gary
This is me – this is what I do – https://web.mac.com/garymmw
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Yes Danielle, try trashing those files and let me know if it helps at all.
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You might be able to get away with trashing only the NTSC pref – I think that’s what worked for me. If that doesn’t do it, then do as Matt suggests.
Gary
This is me – this is what I do – https://web.mac.com/garymmw
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Thank you both, we really appreciate the info! We will attempt this at some point, and hope for a successful outcome.
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