Media 100 HD Import Crashes

[Kris Mcmullin]

Hi guys-

Deleting the preferences did not work, but I may have gotten a error report- will send along to Media 100.

In the meantime, do you have any other ideas?

Thanks for your help!

[Matt Mullen]

Danielle,

I looked at the crash log real quick.

It looks like it could be crashing on a QuickTime related component.

Could you either post here or e-mail to support the contents of your QuickTime Components folder.

It’s located in Mac HD> Library> QuickTime

A screen shot in list view will be fine.

Matt M.

[Kris Mcmullin]

Here are the contents of our QT folder- let me know what you think. Thanks!

[Matt Mullen]

Try pulling the iChat component out (just move it to the desktop).

Then re-launch and try again.

Let me know if it still crashes. If it does what is the codec of the footage you are importing.

could you send a clip via yousendit.com to mattm@borisfx.com

Matt M.

[Kris Mcmullin]

Hi Matt-

It did still crash after removing the iChat plugin. I am acquiring off a DV tape, not really “importing”, and I am using the Apple Pro Res 422 codec.

Danielle

[Matt Mullen]

If this DV or HDV?

You are on 13.0.5?

Have you tried other codecs? Is this Pro Res 422 or Pro res 422 HQ.

What is the camera/deck you are importing from?

What are your video input settings?

[Kris Mcmullin]

Hi Matt-

It is HDV, and yes we are on 13.0.5. I have tried all the other HD codecs as well- nothing mattered. It is regular Pro Res 422, NOT HQ. Footage is coming in on a Sony HVR-M25U deck. Import settings are:

Source in: HD Firewire HDV
HDV Transcode: Real Time (have also tried deferred with no success)
Source standard and Media Standard are: 1080i 29.97.

I believe these are the exact same settings that I have imported HD footage in previously and had no issues.

[Matt Mullen]

Danielle,

What I would like to have you do is run the trial of the latest version of M100 suite 1.5.1.

Could you test and see if you can bring your footage in that way?

[Kris Mcmullin]

with the suite 1.5.1 trial, we are able to see the HDV importing. Aside from a few sync drop outs, the major problem is that it does not produce a visible bin where you can see your clips. The project window shows a bin (but almost an offline looking bin) When you click on the bin in the project window, nothing appears. There’s no bin window with the clips in it. We’ve tried deferred, realtime. The footage gets transcoded, but you never see a bin window. Using the same Pro Res 422 codec (have tried all others as well). All other software functioning fine (FCP, Quicktime, Adobe).

[Floh Peters]

[Danielle DeLucia] “with the suite 1.5.1 trial, we are able to see the HDV importing. Aside from a few sync drop outs, the major problem is that it does not produce a visible bin where you can see your clips. The project window shows a bin (but almost an offline looking bin) When you click on the bin in the project window, nothing appears. There’s no bin window with the clips in it. We’ve tried deferred, realtime. The footage gets transcoded, but you never see a bin window. Using the same Pro Res 422 codec (have tried all others as well). All other software functioning fine (FCP, Quicktime, Adobe).
“

Hmmm, are you actually crashing (as your topic title says? Or does the acquire work and you simply don´t see your bin window? If you are not seeing your bin, try creating a new bin from the File menu. Does this show up? If yes, then try capturing into this bin…