Media 100 HD Import Crashes

[Kris Mcmullin]

We’ve tried to open a new bin, with the same results. The bin appears in the project window as gray and spotted. We reinstalled Suite, but the same thing happens. We were happy to see the HD footage coming through, which would crash Producer every time, but we can’t seem to get a functioning bin.

[Floh Peters]

Then you should either delete your Media 100 preferences, or maybe use the “Reset Window Positions” command (maybe it is named differently; it should be down in the “Windows” menu). I guess the bin window opens outside your screen area. The italic name only means that you did not save the bin.

[Kris Mcmullin]

Thanks, Floh. Unfortunately there was no luck with resetting windows. The bin window still does not appear. We tried creating a new bin and acquiring again, only with the same results. We end up with two bins in the project window, both spotted-looking (not like your active-type bin). When you click on either one of them, nothing opens. When we try to reset windows, bin does not appear. We can see our .mov footage in the Media 100 media folders, but not in the application. Starting to think about reinstalling the OS to bypass any missing components and reinstall Suite trial, although we’ve already sent the existing components off to support. Not sure what reinstalling the OS would entail, especially with quicktime updates, etc. I need some sort of a game plan that would allow us to start from scratch to ensure that the issue is somehow pinpointed. I also wish I new how much space is required for acquiring HD footage, based on what is available on a particular partition. As always, thanks for the support!!

[Floh Peters]

[Danielle DeLucia] “We tried creating a new bin and acquiring again, only with the same results. We end up with two bins in the project window, both spotted-looking (not like your active-type bin).”

Does that mean your newly created bin did not show up also? Then you most likely have a preference problem. Try to go to YourHomeFolder->Library->Preferences->Media 100 Suite folder and remove the “Current configuration”file while Media 100 is not running. This should reset your prefs. Then launch the app again and look if your new Bins show up. In case you need additional help with that there would be the option of a remote session if your system is connected to the web…

[Kris Mcmullin]

Thanks, Floh. Sorry for the delay; my trial on Suite 1.6.2 has expired, and I’m working with support to try and reacquire a new trial period. I have directed my focus back to original problem, Media 100 Producer, and trying to determine why it crashes (closes out) once I start trying to acquire HD footage on my Sony HDV deck. With this, we’ve also tried trashing Prefs,Configurations, reinstalling. If there is an option for a remote session with Producer, that would be great!