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Activity Forums Apple Final Cut Pro Legacy Major Compressor Issues

  • Major Compressor Issues

    Posted by Scott Bush on October 28, 2009 at 8:10 pm

    For the last few weeks I have been having big problems with Compressor. I am on an 8-core Mac Pro 3.0ghz with 16GB Ram, running Final Cut Studio 3. I have a “QuickCluster” set up using 4 cores.

    Sometimes it will work flawlessly, but more often than not, it will freeze, giving me spinning beach ball, and will not respond. If I try to switch to the finder, the finder will work for a second and then it, too will give me spinning beach ball. I cannot force quit, everything is frozen – even though I can move windows and the mouse around. But spinning beach ball everywhere. I am forced to force power off and restart (I left it for 30 hours and it had not progressed).

    In desperation I did a complete full reinstall of my OS and everything… same results. Could this be a hardware issue? Is a hardware test my next step?

    Jeremy Garchow replied 16 years, 6 months ago 4 Members · 22 Replies
  • 22 Replies
  • Jeremy Garchow

    October 28, 2009 at 8:18 pm

    What format are you compressing to and how did you setup the virutal cluster?

  • Tom Wolsky

    October 28, 2009 at 8:23 pm

    This may be the cause. It seems to be a known issue.

    https://forums.creativecow.net/readpost/8/1060020

    All the best,

    Tom

    Class on Demand DVDs “Complete Training for FCP7,” “Basic Training for FCS” and “Final Cut Express Made Easy”
    Author: “Final Cut Pro 5 Editing Essentials” and “Final Cut Express 4 Editing Workshop”

  • Scott Bush

    October 28, 2009 at 8:26 pm

    I am compressing to Prores (tried ‘normal’, HQ, and 4444) from HDV 1080i (going 1080i to 720p).
    I have Frame Controls on, all set to ‘Better’ for my resize and de-interlace.

    For the cluster, I set it up with the following settings:

    Share this computer as: QuickCluster with Services
    Services: Share and Managed checked for “Distributed Processing from Compressor” – nothing else checked here
    Options for Slected Service: Selected Service ON (4 instances)
    QuickCluster: name is “MacProCluster”; include unmanaged services is checked.

    After my complete fresh system install, I ran the file (a 90 second HDV clip) through and it went perfectly – took about 5 minutes to do the encode. When I tried it again, I got a beach ball and had to force a restart… can’t seem to find a pattern at all, which is all the more frustrating. Haven’t tried on new install with only 1 core, but before the fresh install I got the same results (beach ball).

    thanks

  • Scott Bush

    October 28, 2009 at 8:27 pm

    Thanks, Tom, but I am not sending from Final Cut – I am using compressor directly.

    Should add that there has been no processing on these files, either – I captured them via firewire in Final Cut and am using the original captured files in compressor.

  • Jeremy Garchow

    October 28, 2009 at 8:39 pm

    Try changing your cluster settings to just checking ‘Share’ for distributed processing for Compressor

    and check the other two for Shake and shell command.

    Jeremy

  • Scott Bush

    October 28, 2009 at 8:42 pm

    Very odd… in Activity Monitor, even though I just rebooted and actually turned off the cluster, I have two items in RED as not responding:

    “CompressorJobController”
    “CompressorTranscoder”

  • Jeremy Garchow

    October 28, 2009 at 8:49 pm

    I do to, that’s normal (I think).

    To really get rid of stuff go to the Finder and hit command-shift-g.

    then type /var/spool/qmaster

    Delete any of the files out of there.

    Open Compressor, then clear your history.

    You should be free of any cache files then.

    Jeremy

  • Chris Borjis

    October 28, 2009 at 10:12 pm

    Just an fyi on the octocore with multi-threading (16 virtual cores)
    you can run up to 6 instances.

    don’t know if that will help you though.

  • Scott Bush

    October 28, 2009 at 11:59 pm

    Thanks Chris, I actually had it set for 6 for a while but set it back to four after reading some tips – either way you’re right, it didn’t make a difference…

    Thanks all for your input. I’ve left the computer to run hardware tests for the night – the issue could very well be some bad ram based on the way it is behaving. Guess I’ll know in the AM…

    Any other idea out there, though I’d love to hear them. Really gotta get this sorted!

  • Scott Bush

    October 29, 2009 at 3:27 pm

    Ok. All hardware tests passed (including a 120minute RAM stress test). No issues reported.

    Took home the files last night to my home system (very similar to work station except for slightly lower clock speed on processors – 2.8ghz). It converted the very same files in a batch with no problems, quite quickly. Same version of OS, compressor etc.

    The fact that this is a fresh install of the OS and Final Cut is what makes this so strange… I’m pretty much baffled at this point.

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