Don’t ever buy La Cie again!
Warning – This is a Rant.
I bought a La Cie Big Disk 1TB FW800 drive array about two years ago. It worked fine for about 15 months, of which it was not used for about 8 months. Then it died.
It’s a Raid 0 four drive array – I knew the risks involved – if one drives fails I lose all my data. Luckily it failed in between projects.
I took it back to my reseller for repairs. He did a preliminary test and said it was not under warantee anymore, he’d have to send it back to the local distributors to have it repaired.
He even got me a detailed quote – it would take two weeks to fix, they would have to replace the controller board and the one hard disk. It would cost about $400 to fix, which I was prepared to pay. I’m still trying to find out where and how he got this quote.
Three weeks later I called the reseller. He called the distributor and was told they would not fix it.
The drive was out of warantee and the local distributors will not fix it. If I want it fixed, it would have to be sent to France. From South Africa, on my cost… Ridiculous.
I called the distributor in South Africa, Maxtec, and had a very enlightening conversation with them. They told me that their contract with La Cie prohibits them from opening a drive array once it is out of warantee.
Any other consumer-oriented electronics company would ensure that the local distributor would be able to do board-level repairs to the equipment long after the warantee has lapsed.
Let me say that again: La Cie prohibits the South African distributor of drive arrays from doing any repairs on drive arrays once the warantee has lapsed. Any drive array would have to be shipped to France to be repaired. Courier cost from South Africa to France and back will make the repair cost at least three times more expensive – in my opinion it is just a way to force the end user to throw aray the drive array in order to sell more new ones to them.
So here it is: I can not believe any organisation that sells products worldwide can give such nonexistant support – a product that is two years old can not be fixed locally – not even board level! I have not heard of such bad support in my 10 years in the business.
I will not buy La Cie ever again. I will tell everybody that cares to ask not to buy La Cie. I would advise you all to do the same.
How would you feel if you have to tell somebody who bought a drive array two years ago that they can trash it because it can not be fixed? Would you still promote the manufacturer?
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