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Activity Forums VEGAS Pro “Divorcing” Vegas at NAB

  • “Divorcing” Vegas at NAB

    Posted by Chuck Pullen on March 19, 2011 at 3:21 pm

    Steve has inspired me to create an open letter to the Sony Software people that I would like to share with all of you, that I plan to present to them at NAB:

    For well over ten years now, I have exclusively used Sony Vegas as my NLE of choice. I have invested in every version, purchased every instructional books & DVDs, and built new PC’s entirely based around its updates. For Vegas 9, I built a brand new 64-bit system, with a dozen GB’s of RAM, solid state program drive, RAID, etc.. Spending thousands of dollars on all name brand products, all thoroughly researched for compatibility. Since version 9.0 and now version 10, I have been experiencing nothing but bug after bug. These all usually result in my main issue with the software–program crashes. This causes wasted time and lost revenue, which leads to further frustration. I have submitted literally THOUSANDS of crash reports, talked to Sony tech support, and posted on their forums. Despite all this feedback, I have never received any helpful solutions other than “reinstall everything” or “change this .dll file” which of course does nothing but waste more time.

    I have installed versions 9 and 10 on gaming systems, stock towers, and laptops. All yield nearly identical crashes while performing the same tasks. I have had my system assessed by multiple professional computer people, all of whom are envious of my system, and report that it is functioning flawlessly.

    I have had to resort to using Adobe Premiere and other programs as a workaround numerous times to complete simple projects; tasks that should have been no problem for Vegas.

    For years I have defended my using a PC and Vegas to many other editing purists who all consider Vegas a home video editing program. I have spent countless hours extolling the virtues of Vegas and why I love its quirks, its simplicity, and how it is like no other editing system.

    Now many of you will say, “I have version 9/10 and am having no problems.” You are very fortunate. There are many others on this and other forums having the exact same issues of constant crashing, missing or unstable media files, and other bugs. There is no common thread to link all of our issues together, blaming a certain third-party component of our computer systems as the culprit.

    So for the first time in my career, it is with sincere regret that I will be actively researching new NLE’s at NAB this year. I have been more than patient with Sony. I have given them years to solve these issues and improve the stability of their program, but I am out of time and out of patience. To all of you experiencing these same problems, I implore you to let Sony know of your frustrations. Let them know that you too are considering other options due to their lack of response to these glaring, widespread issues.

    Chuck Pullen

    Ken Mitchell replied 15 years, 2 months ago 12 Members · 22 Replies
  • 22 Replies
  • Douglas Spotted eagle

    March 19, 2011 at 3:27 pm

    Your letter/position would carry more substance with folks if you shared your acquisition source and export format.

    There are some quirks in Vegas when working with certain file types, no doubt.
    Me…I want to sue every developer of software that doesn’t support 64 bit plugins for the video and audio side of Vegas, simply because I hate using 32bit software now. 😉

    Douglas Spotted Eagle
    VASST

    Certified Sony Vegas Trainer
    Aerial Camera/Instructor

  • John Rofrano

    March 19, 2011 at 5:14 pm

    [Douglas Spotted Eagle] “Your letter/position would carry more substance with folks if you shared your acquisition source and export format.”

    Yea, I agree with Spot, what formats are you working with? We just delivered 13 episodes of a new show to PBS “Painting & Travel with Roger and Sarah Bansemer” and Roger and myself both used Vegas Pro for all of the editing and finishing. The only problems we encountered was when having to render to uncompressed QuickTime for the post house to create an HDCAM tape. Once we found a post house that accepts Sony MXF files, it’s been smooth sailing.

    Sure, Vegas crashes every once in a while, but so does After Effects which I use regularly. The formats that you are using do make a difference. I mostly edit HDV which is a dream to edit with Vegas Pro.

    ~jr

    http://www.johnrofrano.com
    http://www.vasst.com

  • Chuck Pullen

    March 19, 2011 at 6:12 pm

    Thank you both for your input I sincerely do appreciate it. Doug you have your own shelf in my office is that’s any indication of how much I value your opinion…

    To answer your question, for example I am working on a project at this very moment that will give you some perspective. I have four iso’s, a line cut, and four track audio of a concert. First I tried opening the iso’s (.m2t from firestores) no matter what I open or the order I open it, it crashes. I had to open all of them in Premiere and convert them to use in Vegas. I then spent another fun filled few hours trying to get Vegas to see the line cut correctly (ProRes from a Ki Pro) I finally get the ProRes open, am trying to sync the audio, and wherever I click on the time line, the ProRes audio starts from the beginning. It crashed at least ten to twenty times just to get to that point.

    Take a few moments to count the number of posts just in the last month that deal specifically with stability, or crashing issues I have mentioned with Vegas 9 or 10. I would easily say that at least 1/3 of the posts on this forum are from people frustrated that no matter what they do they are having some serious issues.

    Again, both of you are having success with Vegas, but many of us are not. Could it be our processors, our memory, mother boards? I would find it extremely unlikely that there is a common hardware link between all of us.

    I sincerely ask anyone who has direct access to the Vegas engineers or will be seeing them in April to let them know…there are some seriously unhappy loyal customers, and we really would appreciate any sort of response from them about what they are doing about all of these issues.

    Chuck

  • John Rofrano

    March 19, 2011 at 6:46 pm

    [Chuck Pullen] “…for example I am working on a project at this very moment …First I tried opening the iso’s (.m2t from firestores) …then spent another fun filled few hours trying to get Vegas to see the line cut correctly (ProRes from a Ki Pro)”

    So… there you have it. Firestores and ProRes. You should probably buy a Mac if you want to edit with those formats. I’m serious. You either need to use the formats that edit easily in your NLE or use the NLE that edits the formats you want to use.

    Here is the problem: HD is the wild, wild, west! As you said, Vegas was extremely stable in the DV world. No so much for any NLE in the HD world. HD seems to have no useful standards. Standards like MPEG4 AVC/H.264 are so broad that no software can support it all. Every camera manufacture uses different parts of the spec and so there is no commonality anymore. That’s why I stick to standards like HDV and AVCHD and I have no problems.

    So if you are going to use bleeding edge formats… expect to bleed a little. Me… I stick with the standards and get productive work done with Vegas Pro.

    ~jr

    http://www.johnrofrano.com
    http://www.vasst.com

  • Steve Rhoden

    March 19, 2011 at 9:20 pm

    As i figured Chuck, Its the file formats you are
    working with and importing into Vegas.

    four iso’s .m2t from firestores
    line cut
    ProRes from a Ki Pro

    Could it be our processors, our memory, mother boards? No,
    its what you are importing in Vegas…Why not try to stick to the standard formats in your editing workflow?

    Steve Rhoden
    (Cow Leader)
    Film Maker
    Filmex Creative Media.
    1-876-832-4956

  • Nigel O’neill

    March 19, 2011 at 11:53 pm

    As a relative N00b to this forum, I came to use SVP because of the superior stability it offered over other NLE’s from Pinnacle, Adobe and Avid, albeit consumer/prosumer editions. SVP simply worked for me and got the job done. No more 10 hour renders only to have it crash on 99%!

    I agree with John that SVP is a stalwart with HDV and DV, and I have to admit that when I first starting importing NXCAM, MXF and some AVCHD into my workflow, I initially had problems, but in time, Sony added support for them.

    I have had a few unusual quirks, but I suspect they are more operator error-related in nature than genuine software faults.

    Like John, I work in the software development world and understand what it takes to develop, test and maintain software for such a diverse platform of users, operating systems, hardware, software and video/audio formats. It ain’t easy to get it right the first time, especially when other vendors do not follow defined standards fully or choose to deviate, but at least Sony listens unlike some other companies and attempts to address the issues as best they can.

    Unfortunately if that means not being able to support Mac formats, perhaps the answer for you is an NLE designed for them, as John suggests… .

    Intel i7 920, 12GB RAM, ASUS P6T, Vegas Pro 10 (x32/x64), Windows 7 x64 Ultimate, Vegas Production Assistant 1.0, VASST Ultimate S Pro 4.1, Neat Video Pro 2.6

  • Stephen Mann

    March 20, 2011 at 1:03 am

    I would easily say that at least 1/3 of the posts on this forum are from people frustrated that no matter what they do they are having some serious issues.

    Since this is a user support forum, it’s no surprise that most posts are an issue of some sort. Not many users post that their system is rock-solid and working great.

    Speaking from my experience as a former tech support manager for a Silicon Valley embedded PC manufacturer, if we couldn’t duplicate a customer’s problem, then we couldn’t fix it. Reinstall the O/S or programs was all we could offer.

    To extrapolate that experience to SCS, If you can’t provide the steps to replicate the problem on their PC’s, then – all they can do is offer suggestions.

    Also, there’s really only a few people – a dozen at the most – always complaining about “serious problems”. I suspect that the majority of users on these forums are generally quite happy with their installations of Vegas.

    Steve Mann

    Steve Mann
    MannMade Digital Video
    http://www.mmdv.com

  • Al Bergstein

    March 20, 2011 at 5:54 am

    Steve, my system is rock solid and working fine! Just joking.no problems here working with canon 7d x.264, Avchd, and avi. All is well.

    Alf

  • Dave Haynie

    March 20, 2011 at 7:37 am

    Same here… I’m using AVCHD/MTS from Panasonic camcorders, HDV/MTS from Sony, and AVC/Quicktime from Canon HDSLR (60D) with very reliable results (other than Cineform output still being broken in Vegas 10). Even that Canon worried me a bit, because in native format, I’m potentially at the mercy of Apple’s Quicktime subsystem for Windows. But I could always re-mux that to MP4 if necessary.

    And Vegas has come some distance in handling AVC. This is a fairly complex format, and pretty much every camcorder manufacturer had their own set of quirks with it (a Sanyo Xacti FH1 I was playing with a year ago very regularly crashed Vegas, by including negative timecodes in its particular flavor of AVC + MP4 wrapper). This hasn’t been a Vegas thing, it’s an industry thing. And HD itself has been an evolving thing… for about decade, the right answer was always “DV”.. your worst conflict might be DV/AVI Type 1, DV/AVI Type 2, or DV/Quicktime. These days, there are dozens of HD format permutations, and the count seems to increase regularly.

    ProRes is very much, and very intentionally, an Apple proprietary format. Yeah, you can read in under Windows and, thus, in theory, edit in any NLE that supports Quicktime under Windows. But only do far as Apple’s willing to make that stable… and they have largely indicted, as John says, that you should have a Mac for any serious ProRes work.

    -Dave

  • Jay Allen

    March 21, 2011 at 3:01 pm

    I share your pain. with each new release there is a one step forward and two steps back result. the bugs are getting far worse, but at the same time we are getting a ton of new features. I would like to see Sony fix what we have been asking for for YEARS and not add features that “everyone is adding” like 3d. I for one would still like to see faster building peaks, and a preview that always works full frame rate with full res.(use the multicore processor for preview).I have a i7 980 extreme w/24 gigs of ram and the building peaks is as slow as it ever was. The problem is that all the nles out there are also buggy and have problems. at least with Vegas I can keep the ver 8,9,and 10 on the same computer and can complete a project with a combination of builds.

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