Aja Kona LHe audio clicks and card gets lost

[Jeremy Garchow]

[Nick Franco] ” i have set the sound through preferences to the AJA Kona for in and out. “

Do you also have the kona set in your system audio preferences for the sound out? If this is so, change it back to internal. Running the Kona for your system sound should not be a recommended practice. If you want system sound through your studio monitors, run a cable from the sound out of your g5 to your mixer. Also, repair your disk permissions.

If none of the above works and you have reinstalled from the ground up, I would say you are probably getting a hardware issue somewhere, since you have swapped the KOna, it might be the computer. Run the apple hardware test that is on the install disks.

Jeremy

[Nick Franco]

Thanks Jeremy

i take onboard your suggestion about the sound and i will change it immediatly. should i run a lead from the headphone socket strait into the mixer.

Also even when sountrack pro is set to the aja kona card the sound doen’t go through the kona and if i take it from the headphone socket the sound is no longer balanced, hence the reason for setting sound in preferences to the kona card.

i have run the test utility on the disk pressing alt on start up and there are no errors.

there is no other program on the mac so i’m a bit stuck as to what to do.

thanks again

nick

[Priit Pääsuke]

Hi
I have same problem with my Kona LH. Clicks are so loud that I’m affraid they gonna brake my Genelec monitors soon. Everytime I change someting I have to low output level from mixer. It’s really annoing. How can I make any mix if I change output level all the time? I alltough get a loud clicks when I change in and outputs in Kona controlpanel or change videosettings in FCP. Small clicks comes when I make a cut in FCP and hit play again. I will try to turn system sound into internal and see how it works.

Priit

[Nick Franco]

i actually called AJA to try and get to the bottem of this capture card problem. they insist that the Kona card should be use as the sound card and they say that the clicking is due to the programes releasing the “bit” ?

this doesn’t explain the fact that the problem has seemed to have gotten worse and the fact that i didn’t have this problem before.

also has anyone got any idea as to why my card looses registration in PCI slot two and that when i reinstall the drivers the card looses registration again. i know it runs better in slot 3 but i’m concerned that there is something wrong with the PCI slot (although i’ve been that hard ware either work or it doesn’t- theres no inbetween)

Nick

[Priit Pääsuke]

I tried to switch internal sound like Jeremy told and no changes. I have same clicks. I actually e-mailed to aja support about 2 month ago. They promised to find it out. Until now there is no feedback. It can’t be my powermac I think because there wasn’t any problems when I used Decklink extreme before. If the clicking is normal to Aja I’m really surprised that until now no one really have claimed about it in this forum. I have talked to other editor who uses Kona LH and he has experienced same sort of thing but not as critical as mine.
Is it possible that it has something to do with electricity if its not grounded well or not grounded at all.

Priit

[Jeremy Garchow]

[Nick Franco] “they insist that the Kona card should be use as the sound card and they say that the clicking is due to the programes releasing the “bit” ?”

Just to be clear, the KOna should be used for sound for your video applications, not for your system sound.

Make sense?

Jeremy

[Nick Franco]

Hi Jeremy

they said it would be fine for system sound as sound track pro will only work on the sytem sound at the moment my syten is set as you sugested to internal and i have sent the sound out via a lead to the mixer fron the headphone socket. the problem is that this is unbalanced audio and there is som interferance.

any views?

nick

Nick

[Jeremy Garchow]

[Nick Franco] “the problem is that this is unbalanced audio and there is some interferance.

any views?”

Well, it’s a toss up. If you keep your Kona for system sound, you will have the clicks and pops, if you switch to internal you have interference. Personally, I would deal with the interference and not risk popping my studio monitors. You can get yourself a better cable so that the interference is not there, you could also get yourself a d/a and run optical out of your G5 so that it’s digital and not analog cutting down on the interference. You can also get yourself a couple of direct boxes to convert your unbalanced sound to balanced. Something like these should work:

https://www.sweetwater.com/store/detail/Hum/

Jeremy

[Nick Franco]

Hi Jeremy

Thanks for your advice, it sounds like the best option. i’ve just got to find out why my card doen’t register in slot 2 now.

Thanks again

Nick

Nick

[Nick Franco]

i have to admit that i didin’t have these problems with the card before and what jeremy says makes good sence.

i have had a similar problem to you that certain clips in a sequence. however i ve only ever used the kona card. are you sure that the declink card you had was compleatly uninstalled??

did you go to spot light and search for all parts of the deck link drivers and remove them??

Nick