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Adobe Security breach- 2.9 million user accounts affected.
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I have an annual subscription but it is billed in monthly increments. So it is necessary for them to keep you card info on file.
Tim
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[TImothy Auld] “I have an annual subscription but it is billed in monthly increments. So it is necessary for them to keep you card info on file.”
I stand corrected. I thought there was a lump-sum, up-front option, since you get 180-day grace period if you stop. Maybe that’s only for Team accounts.
– Oliver
Oliver Peters Post Production Services, LLC
Orlando, FL
http://www.oliverpeters.com -
[Oliver Peters] “I’m not so sure this is even true – especially if you purchase it annually.”
Not according to Adobe. It’s billed monthly. FWIW, this is one of their biggest complaints. What happens when you’re under a tight deadline and something doesn’t get updated or charged correctly and your CC suite de-registers itself at that critical moment? I’m sure your client will be understanding that it’s not your fault you failed to deliver on time…
Mitch Ives
Insight Productions Corp.“Criticism may not be agreeable, but it is necessary. It fulfills the same function as pain in the human body. It calls attention to an unhealthy state of things.” – Winston Churchill
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[Oliver Peters] “Doubtful. Many companies are adding subscription (or support service contract) models as an additional option, but not necessarily whole hog, like Adobe. Apple, Microsoft, Avid, Quantel and Autodesk have been doing this for a while at the enterprise level.”
What occurs in the enterprise market doesn’t mean it’ll fly in the individual market. Gee, insurance comes to mind… IT contracts… I could on longer than Ted Cruz on this subject…
Mitch Ives
Insight Productions Corp.“Criticism may not be agreeable, but it is necessary. It fulfills the same function as pain in the human body. It calls attention to an unhealthy state of things.” – Winston Churchill
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Do what works for you. Simply because CC, subscription or having your cc on file does not work for you does not make it bad. Speaking of having a CC on file, how is having an account at Adobe any different than having your CC on file with your web hosting company? You have a web site. I’m more than betting your hosting company has your cc on file and charges you once a year. Same goes for you domain registrar. Same goes for a host of other on line services.
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[Phil Hoppes] “Speaking of having a CC on file, how is having an account at Adobe any different than having your CC on file with your web hosting company? You have a web site. I’m more than betting your hosting company has your cc on file and charges you once a year. Same goes for you domain registrar. Same goes for a host of other on line services.”
You’d be wrong about that too. I have all of that set up manually, with no auto renews. I also don’t allow them to keep the info on file. I handle every renewal manually, and usually by phone. That’s becoming a requirement for safe business practices now.
Of course, with the Obamacare requirements that you share every single scrap of personal information, that then gets shared with god only knows who, I suppose any attempt at securing your personal information will probably be futile…
Mitch Ives
Insight Productions Corp.“Criticism may not be agreeable, but it is necessary. It fulfills the same function as pain in the human body. It calls attention to an unhealthy state of things.” – Winston Churchill
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[Mitch Ives] “Not according to Adobe. It’s billed monthly. FWIW, this is one of their biggest complaints. What happens when you’re under a tight deadline and something doesn’t get updated or charged correctly and your CC suite de-registers itself at that critical moment? I’m sure your client will be understanding that it’s not your fault you failed to deliver on time…”
You may have other reasons for not liking Creative Cloud, but CC won’t turn off instantly at a critical moment as you describe above. Per the Creative Cloud FAQ [link], there is currently a 99-day grace period. That’s apparently being bumped up to 180 days [link].
If something does go wrong, you’ll have 3-6 months to sort it out.
Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog – What I’m thinking when my workstation’s thinking
Creative Cow Forum Host: Live & Stage Events -
[Walter Soyka] “You may have other reasons for not liking Creative Cloud, but CC won’t turn off instantly at a critical moment as you describe above. Per the Creative Cloud FAQ [link], there is currently a 99-day grace period. That’s apparently being bumped up to 180 days [link].”
I feel some satisfaction over having played a small part in that… if it is actually true.
I actually had that experience, before CC. I, being a legitimate owner of CS6 had it de-register itself suddenly one day, on the very day we were rushing to meet a deadline. It seems that some “your trial has expired” message popped up. I had no “trial” of CS6… what I had was another in a series of upgrades, on a disc, with a distinct serial number… purchased directly from Adobe (how ironic). Since tech support (India) couldn’t fix it, I ended up having to take everything requiring PS, etc. to a friends shop to finish my work. We stayed up all night as a result. Yes, this cost me additional money.
When I contacted Adobe, actually India again, they still couldn’t fix it. In the end, they had to use the hidden “challenge question” option, which is the technical equivalent of duct tape and bailing wire. It works, but it can happen again. Any attempt at reinstalling doesn’t work because they couldn’t straighten out how to properly deactivate the install, allowing a reinstall. Seriously?
I finally circumvented India and got to an American in CA. I raised hell, and explained that while I could appreciate their concerns over piracy, that any seatbelt that ends up strangling the legitimate driver of the car was unacceptable. The CS6 problem still isn’t fixed. I made it clear that this experience would prevent me from ever exposing myself to their recently announced CC. My contention was that with a monthly validation requirement, that this problem could be a monthly occurrence in CC. BTW, if you followed the avalanche of posts against CC, you’ll see that this issue was raised by thousands of people.
Last week when they called, begging me to use CC (I go back to .8 beta on many Adobe apps, and own a lot of registered copies of their software), I reiterated my story, and my concerns that this problem could be a monthly occurrence in CC. He told me that they were working on that, and that they were considering extending the grace period further. I asked him how that would help? How would I know when it determined that I wasn’t valid, so I would know I had a problem? What assurances did he have that it could be fixed quickly… since CS6 still isn’t fixed after over a year? I got no assurances… only statements like the one you’re espousing Walter.
If you’re happy with blanket statements, without any proof or assurances, run with with it. I wish you all the success in the world, and truly hope you are right. I’d like to be wrong this time. Still, why is it that I have a sinking feeling… oh, that’s the voice of experience I hear in my head…
Mitch Ives
Insight Productions Corp.“Criticism may not be agreeable, but it is necessary. It fulfills the same function as pain in the human body. It calls attention to an unhealthy state of things.” – Winston Churchill
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[Mitch Ives] ” handle every renewal manually, and usually by phone.”
Which they store in their own internal database, whether you want them to or not.
– Oliver
Oliver Peters Post Production Services, LLC
Orlando, FL
http://www.oliverpeters.com -
[Oliver Peters] “Which they store in their own internal database, whether you want them to or not.”
Do you work there? That’s old school business thinking. Things have changed.
BTW I have friends that do. They tell me that anyone who auto renews gets stored. Those that check the box saying not to store, or who request it over the phone, do not. Like many these days, they’ve been hacked recently, and aren’t interested in storing anything they don’t have to. It’s bad PR. Ask Zappos, their business hasn’t recovered since everyone’s credit card info was stolen.
Mitch Ives
Insight Productions Corp.“Criticism may not be agreeable, but it is necessary. It fulfills the same function as pain in the human body. It calls attention to an unhealthy state of things.” – Winston Churchill
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