Adobe Security breach- 2.9 million user accounts affected.

[Mitch Ives]

[Neil Sadwelkar] “This has nothing to do with India.

There are stupid people everywhere. I live and work in India and often visit the US. I haven’t still been able to resolve some issue with my AT&T phone and Verizon phone. And I have had to deal with stores in the US with executives who just bumble along with no clear solution to my issues.

I don’t blame the US for that. I simply blame some stupid people and stupid policies that these companies use, for billing.”

It’s an American product, an American company, and when you have a significant problem you should be able to address it directly with them. Having to call India where their hands are tied… they’re reading prompts off the screen and cannot help you is the problem.

Imagine an Indian product where people in Texas were reading off the screen and had no power to fix the issue. Same problem…

Mitch Ives
Insight Productions Corp.

“Criticism may not be agreeable, but it is necessary. It fulfills the same function as pain in the human body. It calls attention to an unhealthy state of things.” – Winston Churchill

[Dave Gage]

[Mitch Ives] “It’s an American product, an American company, and when you have a significant problem you should be able to address it directly with them. Having to call India where their hands are tied… they’re reading prompts off the screen and cannot help you is the problem.”

I agree 100%. I use Adobe Connect and the support in India is horrendous. When I move off of Connect to GoToMeeting or something else, it will be the last time I use anything made by Adobe. They have wasted massive amounts of my time.

Dave

[Neil Sadwelkar]

I’ve begun work with Adobe India to help promote CC in India and Asia

Would you mind if I were to link to this feed back about support? Not sure it will change much though, because as I’ve gathered from your comments, the people handling phone support here don’t necessarily have any kind of editing background and are just following some kind of a script.

Which is why we have the Creative Cow, I guess;-)

———————————–
Neil Sadwelkar
neilsadwelkar.blogspot.com
twitter: fcpguru
FCP Editor, Edit systems consultant
Mumbai India