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Adding RAM screws up Avid???
I’m helping troubleshoot an Avid Xpress Pro w/ Mojo system running on an HP xw8000 workstation.
The system currently has 2GB of RAM, which is a little low, considering it needs to multitask with Photoshop and maybe After Effects if possible. We purchased a 2GB RAM upgrade for a total of 4GB and installed it, and ran the 3GB.bat patch that Avid recommends for using 4GB of RAM.
When we tried Avid, it started acting nuts. It wouldn’t scrub the timeline without throwing random errors (“ADM_DIO_OUT_SET_FRAME_QUEUE_MODE_FAILED”, for example… there were other errors too). When we removed the RAM, Avid works perfectly again. I even tried two different sticks of RAM that I know are good, and had the same results.
What’s the problem here? Avid shouldn’t have issues with a simple RAM upgrade, should it?
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3 Replies
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That is quite strange. Adding the 3GB patch should make it work fine. You are adding these in pairs, right? The xw8000 requires it. ADM is Audio Device Manager, which means there is a syncrhonization going on between the audio and video. So Ram is not caching properly. I would confirm you have the correct ram, and it is interleaved properly.
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Yes, the RAM is a matched pair, certified for this particular workstation. I even took it out and tried it in another HP system we have to be sure, and it worked perfectly (which was a Premiere system, not an Avid… no issues at all).
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Generically speaking adding ram should not cause this issue. Have you tried dumping your preferences in the Avid. It is becoming a last ditch effort, but it is worth a try.
Go under c:Program FilesAvidMedia ComposerSettings and delete anything that doesn’t say default. That will dump your overall settings.
Sorry to not be much help from here.
James
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