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Activity Forums Blackmagic Design A PC laptop that works with the Intensity Shuttle?

  • A PC laptop that works with the Intensity Shuttle?

    Posted by Jerel Peterson on February 23, 2012 at 6:23 am

    I just gave up trying to get an HP Envy 17 to work with the Shuttle. Who has a Windows laptop that is still in production that works with this equipment? Tech support said that the only laptop they had tested was an MSI that is no longer available.

    Robert J. silva replied 13 years, 9 months ago 8 Members · 17 Replies
  • 17 Replies
  • Mike Squires

    February 23, 2012 at 6:27 am

    My ASUS G53SW works fine with it.

    EDIT:
    I bought my parents a ASUS G73 for Christmas, I will try it out on their laptop this weekend.

  • Joshua Helling

    February 24, 2012 at 10:42 pm

    Yeah, originally the envy 15″ (first gen) worked, and it was the first laptop with USB3. Then they re-reved it and the 14,15 and 17 did not work (they changed where the controller was situation on the motherboard).

    Since then we’ve had a rough time finding laptops that work appropriately. We’ve got an HP that is coming to us for testing that was promising (customer reported it working) so we are waiting for our labs to confirm that.

    I’d love to hear about the Asus (we’ve tried a few earlier versions). Tough things with laptops is they are constantly coming out and we simply cannot buy or even get all of them on loan. So we can only suggest the ones we know for sure will work. On the desktop side it’s a bit better, but the USB3 add in boards work very well. But it’s not really as important on the desktop side because you can always just buy a PCI-e version of the board instead.

    But yeah, would love to hear the feedback on this.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

  • Francesco Belladonna

    March 1, 2012 at 5:02 am

    I’m using an RF511-S02 (samsung) with usb drivers updated manually (not with the software samsung provide) and everything it’s working fine (also I have quite NONE input lag).

  • Jerel Peterson

    March 6, 2012 at 12:19 am

    Mike–did you get a chance to check out the G73?

  • Mike Squires

    March 6, 2012 at 1:00 am

    Not yet, we had a live 4-hour telethon this past weekend. I’ll be back up to the studio later this week though, so I’ll try it then.

    Thanks for the reminder though!

  • Andrew Leung

    May 24, 2012 at 6:12 pm

    Hello, did you find out if the G73 worked? We’re looking to buy one for use with the Shuttle

  • Mike Squires

    May 24, 2012 at 6:24 pm

    I actually did not, but will have access to it this weekend, so I’ll definitely give it a go.

  • Mike Squires

    May 27, 2012 at 11:07 pm

    Tested it yesterday, the G73 does indeed work, it has the exact same USB 3.0 chip as the G53.

  • Andrew Leung

    May 29, 2012 at 10:15 pm

    Thanks for the test, it has helped us out. Also tested with a ACER TIMELINE 4830TG and it worked too. The Asus 53’s and 73′ and 74’s and this Acer all have Intel® HM65 Express chipsets, don’t know if that’s the determiner.

  • Mike Squires

    May 30, 2012 at 12:06 am

    What kind of USB 3.0 controller does the Acer use? I know both the G53 and G73 use the Renease USB chip.

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