• Adobe Premiere Pro

  Constant crashing of Premiere CC

  Posted by James Dow on January 15, 2015 at 3:59 pm

  IS this the CUDA issue that I’ve seen other posts about? When it crashes I get this……

  Process: Adobe Premiere Pro CC 2014 [3098]
  Path: /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
  Identifier: com.adobe.AdobePremierePro
  Version: 8.2.0 (8.2.0)
  Code Type: X86-64 (Native)
  Parent Process: launchd [169]
  Responsible: Adobe Premiere Pro CC 2014 [3098]
  User ID: 501

  Date/Time: 2015-01-15 09:56:16.704 -0600
  OS Version: Mac OS X 10.9.5 (13F34)

  Report Version: 11
  Anonymous UUID: 4359037F-A5F3-31BC-5F78-020CCAE5F509

  Crashed Thread: 10

  Exception Type: EXC_CRASH (SIGABRT)
  Exception Codes: 0x0000000000000000, 0x0000000000000000

  Application Specific Information:
  abort() called

  Application Specific Signatures:
  Graphics hardware encountered an error and was reset: 0x0000001f

  JPD

  Gary Milligan replied 11 years, 4 months ago 7 Members · 19 Replies
• 19 Replies

• 

  Dennis Radeke

  January 15, 2015 at 4:58 pm

  What kind of Mac do you have and what are the system specs? Simple thing to try is to turn off the GPU in Premiere Pro and then see if the problem goes away.
• 

  John Knapich

  January 15, 2015 at 5:17 pm

  I have a Mac tower Quad-Core Intel Xeon with a CUDA card and have the same issues. I have turned off CUDA and used the default graphics driver and still get that same problem.
  The only thing that seemed to help slightly is to render audio when rendering picture, but that does not take care of the problem. It also happens when I am scrubbing video in the timeline.
  I think it is a CC2014 issue since I have been reading a lot about this.

  John Knapich
  Creative Director/Partner
  Assembypix.com
• 

  Dennis Radeke

  January 15, 2015 at 6:22 pm

  [John Knapich] “I think it is a CC2014 issue since I have been reading a lot about this.”

  Possibly, but lets try a couple of other things first. The vast majority of users do not ever experience GPU problems.

  Some suggestions:
  1 – Make sure you’re using the latest CUDA drivers on your Mac. On my laptop, I currently see 6.5.36 which is brand new.
  2 – You may have some kind of issue on your system. If the normal troubleshooting doesn’t work, I do recommend this: https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html It may take a bit to get back up to speed, but it usually resolves all problems. Follow those instructions and you should be good.

  Let me know how you make out.

  Dennis
• 

  Pat Spahr

  January 15, 2015 at 6:38 pm

  How often do you close everything and completely shut-down (not just “sleep”) and then restart your Mac? I find mine has memory leaks (where apps begin using memory and not fully releasing it when they are done with it) as well as memory fragmentation. The OS assigns your apps and data to available blocks of storage in memory that, depending on what is and has been running, are not usually contiguous. That means the more different addresses the OS needs to reference to find both your apps and data (and plug-ins and drivers and extensions… everything) the harder it needs to work to juggle all that. When you restart fresh, you flush out what was there and when you launch your app (Premiere, in this case) and re-open your project, the OS will load all this information into contiguous (next to or together in sequence) memory address locations.
  I was a software engineer long before I got into film production. This is a real thing.
  If you do this perhaps as often as once a day, you may find not only less crashes but also gain a noticeable performance increase.
• 

  Kevin Monahan

  January 15, 2015 at 11:28 pm

  Hi James,
  Another possibility may be due to the way you updated OS X to 10.9.5. Please see this blog post for a potential: https://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-crashing-while-working-mac-os-x-10-9-and-later/

  Thanks,
  Kevin

  Kevin Monahan
  Support Product Manager—DVA
  Adobe After Effects
  Adobe Premiere Pro
  Adobe
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  Tweets by kev_mon
• 

  Daniel Sametz

  January 16, 2015 at 7:30 am

  I Have updated from previous version (Mountain Lion to Yosemite) and from zero and I have Premiere constantly crashing as well. Did the latest CUDA upgrade today and I think it’s even worst.
  I have GeForce 650M on a MBPr early 2013.
• 

  Daniel Sametz

  January 16, 2015 at 7:36 am

  This is one of the symptoms. I also did what the link you put said Kevin,

  
• 

  James Dow

  January 16, 2015 at 2:04 pm

  Kevin,

  Thanks so much. I will try this as soon as I get to the office.

  Regards,

  James

  JPD
• 

  James Dow

  January 16, 2015 at 2:10 pm

  All of the folders were set to “Read and Right.”

  JPD
• 

  James Dow

  January 16, 2015 at 2:16 pm

  MacBook Pro, Retina Late 2013
  2.6 GB 1600 MHz DDR3

  OSX 10.9.5
  NVIDIA GeForce GT 750M

  JPD

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