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Windows 7 and Adobe Premiere Pro CS4
A couple of months ago, I updated from Windows XP pro with Adobe Premiere Pro CS3 to Windows 7 Enterprise 32 bit with Adobe Premiere Pro CS4. I built a brand new machine with an i7 processor and 6 GB of memory. I have had more glitches since I made the switch than Windows ME. Here are some examples:
#1. I created a long and complicated sequence. When I send it to the Media Encoder, I always get an “unknown error.” I’ve tried different encoding settings, nothing makes any difference. But… When I take it apart and render the parts individually, ALL of them will render without a problem.
#2. I tried converting all of the video to AVI and recreating the sequence. This time, the entire sequence rendered (it took the better part of a week–about 80 hours) and when it was finished, the video galloped along at several times the normal speed and then hung on the last frame. Meanwhile, the sound was normal.
#3. I tried creating a DVD with the invidual parts that I rendered and I discovered that the rendered video had video and audio tracks that were of different length, so that when I tried to compile the play list, I ended up with a video that was considerably shorter than the audio.
#4. I bought the Dolby 5.1 codec and if I do not multiplex the video and audio together, the surround sound doesn’t show up at all.
#5. If I do multiplex the video, the audio track ends up being about 3 or 4 times longer than the video track.
#6. I am having trouble importing rendered video into Encore. When I try to import the video as an asset, the whole computer locks up and I have to do a hard restart.
#7. I have tried contacting customer support, but I can only get ahold of their lowest level support, which apparently is outsourced to India. They have escalated my case, but nobody has responded or called me in almost 2 weeks. It has been a month and counting since I began asking for help with these glitches. Does anybody know how to reach anybody from Adobe in the USA?
I have tried everything that I can think of. I have updated all of the drivers, firmware, Windows, & Adobe. I just keep finding more and more glitches. Is anybody else having these problems? Does anybody have any suggestions?
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5 Replies
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What format is your source video? What is the source?
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Part of your problem might be that you’re only using 3GB of your RAM. You need to use a 64-bit operating system to use more than 3GB of RAM, so go buy a copy of Windows 7 x64.
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“Part of your problem might be that you’re only using 3GB of your RAM. You need to use a 64-bit operating system to use more than 3GB of RA”
Not necessarily. I have a desktop with 3meg of ram 32-bits and CC4 runs well. Whats over, the same CC4 is installed in a Laptop with Windows 7 home 64bits, a 500g HD, 4gigs ram & ati 512mb video card (it passed ok the installation requirements) and Premiere freezes constantly, inclusive does not permit to save the job and lots of others interferences. So I concluded is W-7 the problem.
Thinking to downgrade to XP in the laptop!! -
[Hector Melendez] “a 500g HD”
This the only Harddrive in your system? You should have a separate dedicated drive for video files, using the same drive as the OS and apps can have problems even with separate partitions. -
Aye, hard drives are so underrated when it comes to video editing by most people. You’re not going to gain hardly anything by going to XP; and maybe nothing whatsoever.
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