Vince Becquiot
Forum Replies Created
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Hi Greg,
I would always start with a clean install if just installed CC over the old install. The fact that it worked fine in CS6 pretty much takes the hardware out of the picture.
Vince Becquiot
San Francisco Bay Area
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You can do this using terminal:
https://ianlunn.co.uk/articles/quickly-showhide-hidden-files-mac-os-x-mavericks/
Vince Becquiot
San Francisco Bay Area
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In your top finder toolbar:
Hold the option key: Select Go>Library>Application Support>Adobe>Common
Your media cache folders should be in there.
Vince Becquiot
San Francisco Bay Area
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Great, then you should be fine. Do try Prores 444 @ 32 as export, that always works for me.
Anything else on the timeline or effects that could be creating issues?
Vince
Vince Becquiot
San Francisco Bay Area
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Hi Duke,
That’s odd, what version of Premiere are you on? I honestly never liked garbage matte, it’s pretty buggy and I never tried alpha exports with them.
On CC2014-2015, you have access to real masks (under opacity) that will work with alpha exports.
Vince Becquiot
San Francisco Bay Area
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Hi duke,
I’ve exported alpha channel footage just 2 days ago from Premiere. I usually use Prores 444 at 32 bits, or Quicktime PNG.
Make sure you choose at least 32 bits as your depth.
Vince Becquiot
San Francisco Bay Area
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I would say RAM would still be my first thought, especially with a complete shutdown. I would try pulling one out and running the computer for a while.
Vince
Vince Becquiot
San Francisco Bay Area
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It could be. Did you add memory recently?
Vince Becquiot
San Francisco Bay Area
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Hi James,
If the computer shuts down, it could be hardware related. It might be worth a trip to the Apple Store. Does it only happen with Premiere? Often time faulty ram can cause this, I could be worth testing by removing one stick at the time.
Also try resetting SMC:
Shut down the computer.
Unplug the computer’s power cord.
Wait fifteen seconds.
Attach the computer’s power cord.
Wait five seconds, then press the power button to turn on the computer.Vince Becquiot
San Francisco Bay Area
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Hi JP,
What format did you record in? I usually get 8 channels on the FS7 with XDCAM.
Vince Becquiot
San Francisco Bay Area