Tracy Peterson
Forum Replies Created
-
Until BMD gets their crap together, stay away. I’m suffering right now through a purchase of their equipment.
Tracy Peterson
http://www.onetwomany.com -
Ok I spoke too soon, cannot find your email. Please contact me at:
tracy at onetwomany.com if you would.
Thanks.
T
Tracy Peterson
http://www.onetwomany.com -
I’ll send to that address, Kristian. I’m just getting frustrated as this new card is getting the bugs worked out and wanting some handholding through some troubleshooting steps. I’ve got a deadline monday and if it’s an RMA i could have potentially been on my feet by this weekend, if staff had kept on track with my issues, rather than deferring me.
I’ve doen enough testing to think it’s either the driver or the card causing massive instability in my machine and sometimes i feel like i’m getting the runaround “we’ll get back to you” from BM. I’d really like this taken to resolution/root cause.
Three major issues:
CS4 crash bugs with new drivers (7.0 works fine, though is pauses on timeline and has other issues). I’ve sent debugger analysis on my minidumps, when i get them. It’s the importerservice missing a DPC.
No microphone input. I saw an earlier post that says you did not have an input in XP, I could have sworn input worked once. Am I misremembering this?
P2 Media not playing back on timeline. I can get it to display on the timeline (until I system freeze or crash) but it won’t continue. It freezes the playhead regardless of ignore dropped frame checkbox.
Minor issues:
I’m having trouble seeking self help on knowledge base/ driver notes. It seems like there should be some “known issues” but you guys aren’t sharing. It would be SWEET if you did. Some of us harder core techies might be able to help.
Thanks for your attention on this, I’m totally willing to put some work in with you guys to get this resolved I’m just at wits end at how to get you guys to buy into my success as well.
Tracy Peterson
http://www.onetwomany.com -
-
Hi there. You know what, there is no one catch all tutorial for this. I think I’ll make one. Will post here when done.
Tracy Peterson
http://www.onetwomany.com -
-
Ok now SEE! I was right!
It would be awesome and I wouldn’t judge you at all if you were honest in your notes and mentioned what bugs you fixed. It’s not a ding that you had a bug, it’s a win for support that it gets fixed! List it!
All the cool programmers do it. Don’t you want to be a cool programmer?
Tracy Peterson
http://www.onetwomany.com -
Well, just awesome then, because it works without dropping frames, like the last one did. I guess there was a flaw that uninstalling and reinstalling fixed. SWEET.
Tracy Peterson
http://www.onetwomany.com -
-
Hell I would have at least charged for stock. When you offer something for free, that’s one thing, but you are always, always, always within norms of etiquette to ask for money when asked to do ANYTHING. Just don’t try to rob a friend.
Tracy Peterson
http://www.onetwomany.com