[Townley Paton]

What appears to work…
After writing my dismal post this morning I made all the changes spoken of by Reed above plus one additional change and our system with hundreds of edits is still going strong into the night as we go for a deadline on Monday.

Premier Pro CC 2014, Mac Pro 2.7 12core, OS10.9.4

Throw out PPCC prefs. Open Sequence settings, turn off Max bit render, max render quality and also composite in linear color.

Make the Editing Mode CUSTOM, select frame size, I use 1920X1080, square pixels, 30p etc but make sure you select QUICKTIME for the Preview File format, then ANIMATION as the codec. This is the difference.

Open a new empty sequence with these settings, copy and paste into the new sequence what was driving you to consider jumping professions.

As part of the crash prep I had also kept all of my main, temp, preview and working files on a separate thunder port drive. Just the PPCC project file on the edit machine. Auto save to another drive.

I then edited without always rendering the sequence in the interest of time but no crashes for the last ten hours.

Good luck out there.

[Townley Paton]

Reed and others,
We have the same terrible issues in our edit facility. Adobe PP CC with new Mac Pro 2.7 12 core, AMD D500 and OS 10.9.4. Crashes from every hour to every few minutes. We have used every trick we can think of, all outlined by Reed above. Well done and thanks to you Reed. We are currently trapped in a nearly impossible deadline with (12) 3 minute videos for a new sports oriented camera maker… and a completely horrible routine of crashing and restarting constantly. We will be lucky to keep the client. Today after reading your blog, I’m switching back to the iMacs to avoid most of the issues but we do see the same issues in the iMacs, just not as much.

When we first bought the Mac Pro several months ago we did have many identical crashes. We were able to get a software engineer on the phone at Adobe who told me to turn off all of the advanced GPU options as previously mentioned and switch the preview rendering format to Quicktime. I had no problems until I started a new project with the latest updates from Apple and Adobe CC. It is amazing to me that Adobe continues to charge us for software that does not work. I was told in June that they were working on this issue and to hang in there! I wonder if they really compute the damage they are doing to their professional clientele. If we go back to FCP X we will never return.

We (3 editors) switched to Adobe from FCP because of the magnetic timeline and file management in X. We kept FCP 7 going for older clients and moved to Premier. $15,000 later in new gear and software plus hundreds of hours of training we are all at the end of our rope. This is completely Adobe’s responsibility. We also feel suckered into the cloud and now deeply regret the decision of moving there from PP6, although the crashing was happening then as well.

I know there are many out there thinking “I told you so.” I would get on my knees and beg if it made a difference. We’ve been at this for three weeks on this one project. Instead of enjoying 7x performance we have received a negative return on edit performance. Simply dismal.