Thomas Tomchak
Forum Replies Created
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Anders, I never once said “you suck”, and don’t appreciate you saying otherwise. If you are going to quote somebody, at least be accurate.
I did point out where I thought it was a problem that finding your contact info is difficult, and I also think not making people aware of the shortcomings of an otherwise good product is wrong. It puts people and their projects (and sometimes big money) at risk. This was evident with a posting on your own forum months ago as I already pointed out, and then again here with this one.
The sole purpose of your product is to successfully transfer media from one place to another, and it lacks the ability to tell you when the drive is full. I’m sorry, but that’s a HUGE deal when that’s the only point of your software in the first place.
If you’re going to put a product out for public use, you should be more open to getting feedback that is not always good. One of the best ways to grow your user base is to address concerns of users, not battle them.
I think it’s also important to realize that the person who buys the program, is not always the person who uses it, this would not receive this extra contact info you’re talking about. In this particular case, a producer purchased your product and gave her laptop to the photographer to use on the shoot. This laptop will be used with other photographers as well. So in this case, because there’s no info on the website, and none in the manual, they would have no way for the photographer to know how to get in touch with you if they have a problem. Sure, there’s the splash screen that you mentioned, but how many people honestly read a splash screen to find tech support? It’s just not standard practice, so nobody would naturally think to look there.
You don’t have to agree with me, but I’m not the only one that feels this is a major shortcoming. You are entitled to your own opinion though, just as I am.
== Thomas Tomchak
== tomchak@gmail.com
== https://www.edit-creations.com -
I actually did email Anders today about this issue. He is aware of the problem, and said there is a free update coming around NAB.
“The free P2 genie v1.5 update is scheduled for NAB, which includes MD5 checksum verify, and better error logic.”
However, I still take issue with this problem not being made known to people who buy the software. Seems to me this is a pretty big bug to leave out there for people to find on their own given what can be lost. Frankly I think this should have been a “feature” before it was ever released.
== Thomas Tomchak
== tomchak@gmail.com
== https://www.edit-creations.com -
I did some research on the P2 Genie website, and found out that you’re not actually the first.
https://www.p2genie.com/forum/Default.aspx?g=posts&t=22
The last person it happened to did a post on the P2 Genie website forum, but nobody ever responded to his post.
What’s also very mysterious is that there’s no support or contact info on the P2 Genie website, as if they really don’t want to be bothered.
It would seem to me that the best shot might be a data recovery business if something like DiskWarrior does not work. It would make sense that DiskWarrior might be able to help, because it rebuilds the file directory from what’s actually located on the disk. It also allows you to preview what content it found before it replaces the directory. That sounds like a reasonable first step. If you can get the P2 to mount as a drive on the computer, you should be able to use DiskWarrior.
== Thomas Tomchak
== tomchak@gmail.com
== https://www.edit-creations.com