Ok Carol,
Run a disc check to fix any corrupt files that maybe causing this
trouble: follow instructions…..
Click start on your task bar.
Click run.
Type in: chkdsk c:/f (type exactly as written)
When a black screen comes up, type y for yes, then enter.
Repeat this process twice, then restart your computer.
When booting back up leave it and let it run its check disc process.
Let me know if this helps.
Steve Rhoden
Creative Director
TNX EFFECTS STUDIOS.