It sounds like you have already lost the client. Making them mad will make sure you lose them as a client forever. Take the high road and you will be surprised to find out how many clients will eventually come back
I’ve found that most companies retain the rights to the tapes. Every time my family gets a picture taken by a professional they always retain the rights to the “negatives”. I’ve personally found that it is easier to just let them have a copy of their footage and move on. You got your first gig and they got a video, you have a stepping stone to the next big gig.
Salt Lake Video
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