[Stephen Rutherford]

Screen Recording of issue described above.

[Stephen Rutherford]

Thanks! Same issue here. Completely missed that V1 wasn’t selected anymore ☺ Thanks!

Stephen Rutherford
Digital Media Developer
Holiday World & Splashin\’ Safari
https://www.holidayworld.com

[Stephen Rutherford]

Sometimes it’s the easy answers… For anyone having this issue, it can be rectified by disabling the GPU in Camera Raw. Thanks to ACP Per Berntsen on the Adobe Forums for the assistance!

“In the Camera Raw window, press Ctrl+K to open preferences, then uncheck Use Graphics Processor at the bottom.”

Stephen Rutherford
Digital Media Developer
Holiday World & Splashin\’ Safari
https://www.holidayworld.com

[Stephen Rutherford]

Thank you for your reply! I appreciate you being thorough in your response.

Unfortunately, I do not have the previous employee’s login credentials. He installed the software while he was here but now I am unable to update anything because the purchase was tied to his Apple ID.

Thanks, again, for your help. I thought I would start here before I tried anything else!

Stephen Rutherford
Digital Media Developer
Holiday World & Splashin’ Safari
https://www.holidayworld.com

[Stephen Rutherford]

I spent some time with Adobe tech support today and the problem was caused by residual CS6 files that were left over from an uninstall (which happened before I started working here). After about a half hour of tinkering, tech support was able to get me going and I’m downloading apps now. I hope this might help someone else who is having a similar issue.

[Stephen Rutherford]

I’m a new FCPX user and I’m trying to open an .fcpproject file inside of FCPX. For some reason, I keep getting stuck – please help!