[Stephen Kennedy]

Well, thanks for the effort. I’ve been doing some more intense testing of this specific crash and it’s less consistent than I thought it was, but it’s still more likely to crash than not. I keep feeling like there’s some underlying reason for all these crashes, glow effect or otherwise, that is easily fixed.

My overall crash frequency did not go down after the latest update. If anything, it increased. As I understand, I’m not the only one with this problem. Vegas is a great program but something about this version is just off. Even if this specific crash is dealt with in the next update, there are still plenty of others. I often edit for contests in which speed editing is important and I can’t afford all of these crashes. If the next update doesn’t fix it I’m going to have to go back to 9.0 which is the last version I know works (I was slow and skipped 10. No idea how stable it is). I don’t want to do that because I really love the new features when they work. How often would you say updates come around?

[Stephen Kennedy]

Okay, I’ve upgraded from 12.3 to 12.4. I opened the project, opened the effects window for the clip then closed it, and the program crashed. I tried it both with GPU acceleration on and off. The only difference was that when it was off, it didn’t crash the first time I closed the window. But, it was just a fluke. I tried it again just to be sure, and it crashed the second time.

[Stephen Kennedy]

I actually have 12.3, but like I said I have GPU acceleration turned off. Also, I should mention that I’ve been using the glow effect in combination with masking. When I just use the effect by itself it doesn’t seem to cause a crash. But rather than focus on the effect I just want to know why this program is so unstable in general. If this keeps up I may just go back to 9 or 10.

I’ll upgrade to 12.4 and try turning on gpu acceleration again.

[Stephen Kennedy]

It happened when it was on also. There seems to be no difference.

[Stephen Kennedy]

Do you mean turn disable GPU accelerated processing off? Because, it’s already off.

[Stephen Kennedy]

This is the full contents of that log. The important part seems to be at the very end but I don’t know if some of the other information could tell you something about my system that could be helpful.

INFO 2012-05-09 23:59:35 *** Start of GPU-accelerated video processing log ***
INFO 2012-05-09 23:59:35 Vegas Pro 11.0
INFO 2012-05-09 23:59:35 Version 11.0 (Build 683) 64-bit
INFO 2012-05-09 23:59:35
INFO 2012-05-09 23:59:35 OpenCL_Initialize
INFO 2012-05-09 23:59:35 Platforms: 1
INFO 2012-05-09 23:59:35 Platform: 0
INFO 2012-05-09 23:59:35 Vendor: Advanced Micro Devices, Inc.
INFO 2012-05-09 23:59:35 Name: AMD Accelerated Parallel Processing
INFO 2012-05-09 23:59:35 Version: OpenCL 1.1 AMD-APP (898.1)
INFO 2012-05-09 23:59:35 Profile: FULL_PROFILE
INFO 2012-05-09 23:59:35 Extensions: cl_khr_icd cl_amd_event_callback cl_amd_offline_devices cl_khr_d3d10_sharing
INFO 2012-05-09 23:59:35
INFO 2012-05-09 23:59:35 Devices: 2
INFO 2012-05-09 23:59:35 Device: 0
INFO 2012-05-09 23:59:35 Type: GPU
INFO 2012-05-09 23:59:35 Vendor: Advanced Micro Devices, Inc.
INFO 2012-05-09 23:59:35 Name: Juniper
INFO 2012-05-09 23:59:35 Profile: FULL_PROFILE
INFO 2012-05-09 23:59:35 Version: OpenCL 1.1 AMD-APP (898.1)
INFO 2012-05-09 23:59:35 C version: OpenCL C 1.1
INFO 2012-05-09 23:59:35 Extensions: cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_gl_sharing cl_ext_atomic_counters_32 cl_amd_device_attribute_query cl_amd_vec3 cl_amd_printf cl_amd_media_ops cl_amd_popcnt cl_khr_d3d10_sharing cl_amd_meminfo
INFO 2012-05-09 23:59:35 Driver version: CAL 1.4.1703 (VM)
INFO 2012-05-09 23:59:35 Available: Yes
INFO 2012-05-09 23:59:35 Compiler: Yes
INFO 2012-05-09 23:59:35 Image support: Yes
INFO 2012-05-09 23:59:35 Unified memory: No
INFO 2012-05-09 23:59:35 Vendor ID: 4098
INFO 2012-05-09 23:59:35 Compute units: 10
INFO 2012-05-09 23:59:35 Work dimensions: 3
INFO 2012-05-09 23:59:35 Clock Frequency: 850
INFO 2012-05-09 23:59:35 Image reads: 128
INFO 2012-05-09 23:59:35 Image writes: 8
INFO 2012-05-09 23:59:35 Samplers: 16
INFO 2012-05-09 23:59:35 Workgroup size: 256
INFO 2012-05-09 23:59:35 Image width: 8192
INFO 2012-05-09 23:59:35 Image height: 8192
INFO 2012-05-09 23:59:35 Parameter size: 1024
INFO 2012-05-09 23:59:35 Maximum alloc: 536870912
INFO 2012-05-09 23:59:35 Memory size: 1073741824
INFO 2012-05-09 23:59:35 Local memory: 32768
INFO 2012-05-09 23:59:35 Work item sizes: 256, 256, 256
INFO 2012-05-09 23:59:35 Out of order Q: No
INFO 2012-05-09 23:59:35 Profiling Q: Yes
INFO 2012-05-09 23:59:35 Device is compatible.
INFO 2012-05-09 23:59:35
INFO 2012-05-09 23:59:35 Device: 1
INFO 2012-05-09 23:59:35 Type: CPU
INFO 2012-05-09 23:59:35 Vendor: AuthenticAMD
INFO 2012-05-09 23:59:35 Name: AMD Phenom(tm) II X4 955 Processor
INFO 2012-05-09 23:59:35 Profile: FULL_PROFILE
INFO 2012-05-09 23:59:35 Version: OpenCL 1.1 AMD-APP (898.1)
INFO 2012-05-09 23:59:35 C version: OpenCL C 1.1
INFO 2012-05-09 23:59:35 Extensions: cl_khr_fp64 cl_amd_fp64 cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_int64_base_atomics cl_khr_int64_extended_atomics cl_khr_byte_addressable_store cl_khr_gl_sharing cl_ext_device_fission cl_amd_device_attribute_query cl_amd_vec3 cl_amd_printf cl_amd_media_ops cl_amd_popcnt cl_khr_d3d10_sharing
INFO 2012-05-09 23:59:35 Driver version: 2.0
INFO 2012-05-09 23:59:35 Available: Yes
INFO 2012-05-09 23:59:35 Compiler: Yes
INFO 2012-05-09 23:59:35 Image support: Yes
INFO 2012-05-09 23:59:35 Unified memory: Yes
INFO 2012-05-09 23:59:35 Vendor ID: 4098
INFO 2012-05-09 23:59:35 Compute units: 4
INFO 2012-05-09 23:59:35 Work dimensions: 3
INFO 2012-05-09 23:59:35 Clock Frequency: 3192
INFO 2012-05-09 23:59:35 Image reads: 128
INFO 2012-05-09 23:59:35 Image writes: 8
INFO 2012-05-09 23:59:35 Samplers: 16
INFO 2012-05-09 23:59:35 Workgroup size: 1024
INFO 2012-05-09 23:59:35 Image width: 8192
INFO 2012-05-09 23:59:35 Image height: 8192
INFO 2012-05-09 23:59:35 Parameter size: 4096
INFO 2012-05-09 23:59:35 Maximum alloc: 2147483648
INFO 2012-05-09 23:59:35 Memory size: 4294238208
INFO 2012-05-09 23:59:35 Local memory: 32768
INFO 2012-05-09 23:59:35 Work item sizes: 1024, 1024, 1024
INFO 2012-05-09 23:59:35 Out of order Q: No
INFO 2012-05-09 23:59:35 Profiling Q: Yes
WARN 2012-05-09 23:59:35 Device type not supported
WARN 2012-05-09 23:59:35 Device is not compatible.
INFO 2012-05-09 23:59:35

Are those last few messages talking about my video device? It’s an ATI Radeon HD 5700 series with version 8.950.0.0 drivers. According to the system requirements for the program that should be fine shouldn’t it?